Kathi Laughman
Business Administration
Sherman,TX
Summary
Member of founding management and leadership team for multiple companies. Designed and implemented information delivery solutions for business management and client services with an emphasis on business intelligence and transparent visibility. Directed all administrative and business process functions, including business systems and corporate communication. Spearheaded initiatives that enhanced team collaboration, boosted client satisfaction, and drove significant productivity improvements. Leveraged problem-solving skills and cross-functional leadership to achieve sustainable growth and foster a culture of continuous improvement.
Overview
29
29
years of professional experience
Work History
Director of Business Administration
Crane Freight & Cartage
12.2010 - 07.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Vice President - Business Systems
Ceva Ground (Formerly SCG - TSelect Carrier Group)
10.1995 - 01.2009
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Increased company growth through collaboration with sales and marketing departments.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Directed technological improvements, reducing waste and business bottlenecks.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Represented organization at industry conferences and events.
Education
ICF Certification - Executive Coach (CPC ELI-MP) - Executive Coaching
IPEC
Virtual 05.2001 -
Bachelor of Arts - Industrial And Organizational Psychology
American Intercontinental University
Virtual 05.2001 -
Skills
Leading Virtual Teams
Project management
Change management
Business administration
Partnerships and alliances
Corporate communications
Leadership development
Coaching and mentoring
Vendor relationship management
Program management
Cross-functional team leadership
Process improvement
Timeline
Director of Business Administration
Crane Freight & Cartage
12.2010 - 07.2024
ICF Certification - Executive Coach (CPC ELI-MP) - Executive Coaching
IPEC
05.2001 -
Bachelor of Arts - Industrial And Organizational Psychology
American Intercontinental University
05.2001 -
Vice President - Business Systems
Ceva Ground (Formerly SCG - TSelect Carrier Group)
10.1995 - 01.2009