Kathia Degracia Ortega
Hephzibah,GA
Summary
Results-oriented manager with a decade of experience in operations management and staff training. Skilled in implementing cost-saving measures and analyzing data to drive strategic initiatives, ready to enhance organizational performance and customer satisfaction.
Results-driven management professional with proven leadership skills, ready to guide teams to success. Strong focus on collaboration, adaptability, and strategic planning to meet evolving business needs. Adept at fostering productive work environment and delivering impactful results. Known for reliability, effective communication, and problem-solving capabilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cleaning Supervisor
Seni Cleaning
Augusta Georgia
01.2024 - Current
- Supervised cleaning staff to ensure adherence to company standards and protocols.
- Developed training programs for new employees to enhance team efficiency and performance.
- Implemented quality control measures to maintain high cleanliness standards across all facilities.
- Coordinated daily schedules to optimize workforce allocation and meet client demands effectively.
- Maintained inventory of cleaning supplies, ensuring timely restocking and cost-effective usage.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Manager in Charge
Ups Store
201 3rd Avenue Bldg 38200
04.2016 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Implemented cost-saving measures, enhancing overall store profitability and resource management.
- Trained and mentored staff on customer service excellence and operational procedures.
- Analyzed sales data to identify trends, driving targeted promotional strategies.
Education
High School Diploma -
Panama Rep Panama
Panama Country05-1992
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Innovation management
- Troubleshooting and problem resolution
- Data-driven decision making
- Operations management
- Documentation and reporting
- Organizational improvement
- Strategic planning
- Reporting management
- Budget oversight
- Budget administration
- Customer service
- Multitasking
- Excellent communication
- Team leadership
- Decision-making
- Customer service management
- Recruitment and hiring
- Inventory tracking and management
- Employee relations
- Staff management
- Scheduling
- Staff training
- Employee scheduling
- Delegating work
- Project management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Achieved 5 by completing with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to kathia Degracia after 9 years with the company.
- Reduced operational expenses by 100% by streamlining branch operations.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Cleaning Supervisor
Seni Cleaning
01.2024 - Current
Manager in Charge
Ups Store
04.2016 - Current
High School Diploma -
Panama Rep Panama