Hi, I’m
Kathia De Oleo G.
Manhattan,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Moreover, flexible to work with the different hours that the restaurant have.
Overview
4
years of professional experience
Work History
John Lack Associates, Llc
Catering Staff Member
02.2023 - Current
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Coordinated with various vendors to establish necessary supplies for events.
NO.1 Calle 191 Pescaderia Inc.
Restaurant Waitress
09.2019 - 08.2023
Job overview
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Madre Rafaela Ybarra Polytechnic, DR
High School Diploma
06.2018
University Overview
- Completed professional development in hotel and tourism
Borough of Manhattan Community College of The City University of New York, New York, NY
Associate of Arts from Liberal Arts And General Studies
07.2024
University Overview
- 3.85 GPA
Skills
- Guest Satisfaction
- Guest Interaction
- Hospitality and Accommodation
- Billing and Payment Processing
- Table Preparation
- Ability to Take Multiple Orders
- Professional Communication Skills
- Attentive Service
- Sales skills
- Empathy
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Catering Staff Member
John Lack Associates, Llc
02.2023 - Current
Restaurant Waitress
NO.1 Calle 191 Pescaderia Inc.
09.2019 - 08.2023
Madre Rafaela Ybarra Polytechnic
High School Diploma
Borough of Manhattan Community College of The City University of New York
Associate of Arts from Liberal Arts And General Studies
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