Kathia Manzanares
Baton Rouge,LA
Summary
Dynamic Advisor II at United Healthcare Group, adept at fostering client loyalty through strategic relationship management and precise risk monitoring. Expert in error detection and case documentation, leveraging advanced CRM tools to enhance data integrity. Committed to quality improvement, ensuring clients receive tailored, accurate advice aligned with industry trends.
Offering solid foundation in data management and readiness to learn and develop in professional environment. Brings keen ability to quickly grasp new software and data entry systems, coupled with high level of accuracy and attention to detail. Ready to use and develop data entry and organizational skills in Data Entry role.
Overview
1
1
year of professional experience
Work History
Technical Support Advisor
State Farm
Remote
10.2022 - 03.2023
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
Advisor II
UnitedHealth Group
Remote
10.2021 - 02.2022
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM and MAS tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Streamlined data entry procedures to minimize errors and increase data integrity.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Education
High School Diploma -
L.V Hightower
Missouri City, TX06-2016
Skills
- Skilled in error detection and correction
- Precision in task execution
- Proficient in typing
- Information gathering and analysis
- Quality improvement
- Case documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Support Advisor
State Farm
10.2022 - 03.2023
Advisor II
UnitedHealth Group
10.2021 - 02.2022
High School Diploma -
L.V Hightower