Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathia Masseus

Houston,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Technical Specialist

Apple
12.2021 - Current
  • Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
  • Organized system operating procedures to strengthen controls.
  • Developed and strengthened prototype designs for use by product teams and clients.
  • Analyzed and evaluated customer feedback to improve vehicle design and performance.
  • Implemented robust cybersecurity measures to protect sensitive company data from unauthorized access or loss.

Credit Verification Analyst

Discover Financial Services
09.2016 - 12.2019
  • Analyzed loan information, verify credit and file quality and obtain any applicable missing/additional documentation required
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Career Services Ambassador

Delaware State University
05.2013 - 09.2015
  • Managed public diplomacy initiatives to increase awareness about the country''s policies, culture, and values among foreign audiences.
  • Collaborated with local non-governmental organizations to promote social development projects in host countries.
  • Assisted team with operational policies and procedures to drive services.
  • Used various social media platforms for media and blogger outreach.

Education

Bachelor of Arts - English

Delaware State University
Dover, DE
MAY 2015

Skills

  • Solutions-focused sales
  • User training expertise
  • Security understanding
  • Technical support knowledge

Timeline

Technical Specialist

Apple
12.2021 - Current

Credit Verification Analyst

Discover Financial Services
09.2016 - 12.2019

Career Services Ambassador

Delaware State University
05.2013 - 09.2015

Bachelor of Arts - English

Delaware State University

Similar Profiles

CREATE PROFILE
Kathia Masseus