Kathia Masseus
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Technical Specialist
Apple
12.2021 - Current
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Organized system operating procedures to strengthen controls.
- Developed and strengthened prototype designs for use by product teams and clients.
- Analyzed and evaluated customer feedback to improve vehicle design and performance.
- Implemented robust cybersecurity measures to protect sensitive company data from unauthorized access or loss.
Credit Verification Analyst
Discover Financial Services
09.2016 - 12.2019
- Analyzed loan information, verify credit and file quality and obtain any applicable missing/additional documentation required
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Career Services Ambassador
Delaware State University
05.2013 - 09.2015
- Managed public diplomacy initiatives to increase awareness about the country''s policies, culture, and values among foreign audiences.
- Collaborated with local non-governmental organizations to promote social development projects in host countries.
- Assisted team with operational policies and procedures to drive services.
- Used various social media platforms for media and blogger outreach.
Education
Bachelor of Arts - English
Delaware State University
Dover, DEMAY 2015
Skills
- Solutions-focused sales
- User training expertise
- Security understanding
- Technical support knowledge
Timeline
Technical Specialist
Apple
12.2021 - Current
Credit Verification Analyst
Discover Financial Services
09.2016 - 12.2019
Career Services Ambassador
Delaware State University
05.2013 - 09.2015
Bachelor of Arts - English
Delaware State University