Sebastian Barba
San Jose,CA
Summary
Results-driven professional with a strong background in technical support, customer service, and team leadership. Experienced in troubleshooting, system optimization, and delivering effective solutions in fast-paced, collaborative environments. Recognized for outstanding communication skills, adaptability, and a commitment to continuous improvement. Proven ability to manage projects, enhance customer satisfaction, and contribute to an inclusive workplace. Currently pursuing academic advancement in Business Administration and Management Information Systems to further expand technical and strategic competencies.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Technical Specialist
Apple Inc.
12.2023 - Current
- Maintaining excellent time management skills and making decisions quickly
- Customer focus while troubleshooting and solving issues
- Delivering product diagnoses and potential solutions
- Giving and receiving feedback in order to create growth and learning
- Accomplishments:
- Ovation Award for most improved Genius Bar (Los Gatos) in America (AMR Market1)
- Maintained Team Member Score of 85% from customer ratings
Specialist
Apple Inc.
06.2022 - 12.2023
- Strong communication skills that let me communicate with individuals and groups
- Contributing to an inclusive environment by respecting each others’ differences and having the curiosity to learn
- Demonstrating Apple’s values of inclusion and diversity in daily activities
- Led store projects and launches such as inventory, iPhone launch and configuring demos
- Accomplishments:
- Achieved EE (Exceeding expectations) rating for keeping apple care attachment rate above60% and having business introductions during sales
- Averaged a Team Member Score of86% from customer ratings
- Assisted in leading teams of5-10 for store events
Assistant Manager Trainee
Starbucks
03.2020 - 06.2022
- Mentored and developed team members, leading to improved performance and job satisfaction
- Enhanced customer satisfaction through personalized service and proactive problem-solving
- Implemented process improvements that streamlined operations and increased productivity
- Accomplishments:
- Implemented effective crafting strategies resulting in11 seconds reduced time (18%) per order
Swim Instructor
Northwest YMCA
07.2019 - 11.2019
- Strong communication skills with team, students and parents
- Provide engaging and interactive swim lessons focused on fundamental skills
- Educated and enforced facility rules, regulations and facilitated a safe environment
- Accomplishments:
- CPR & First Aid course completion
- Managing groups of12+ per lesson
- Leading and teaching Northwest YMCA swim team
Education
Associate of Science - Business Administration And Management
West Valley College
Saratoga, CA12-2026
Bachelor of Science - Management Information Systems
San Jose State University
San Jose, CA12-2026
Skills
- Action Oriented
- Ensure accountability
- Customer Focus
- Strategic planning
- Project management
- Navigating Ambiguity
- Solutions-focused sales
- Business intelligence
- Technical consulting
- Technical support
Certification
- Google Project Management, Professional Certificate (In Progress) – Coursera and Google.
- Google Cybersecurity, Professional Certificate (In Progress) – Coursera and Google.
Languages
Spanish
Professional Working
English
Native or Bilingual
Croatian
Elementary
Timeline
Technical Specialist
Apple Inc.
12.2023 - Current
Specialist
Apple Inc.
06.2022 - 12.2023
Assistant Manager Trainee
Starbucks
03.2020 - 06.2022
Swim Instructor
Northwest YMCA
07.2019 - 11.2019
- Google Project Management, Professional Certificate (In Progress) – Coursera and Google.
- Google Cybersecurity, Professional Certificate (In Progress) – Coursera and Google.
Associate of Science - Business Administration And Management
West Valley College
Bachelor of Science - Management Information Systems
San Jose State University
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