Amena Khatib
Mesquite,TX
Summary
Savvy expert experienced in troubleshooting iPhone hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Technical Expert
Apple
03.2023 - Current
- Implemented automation tools to optimize workflows, saving time and resources for the team.
- Enhanced system performance by identifying and resolving complex technical issues.
- Supported customers through timely responses to inquiries, providing expert guidance and assistance as needed.
- Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool.
Technical Specialist
Apple
06.2022 - 03.2023
- Trained technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving technical issues with effective communication skills.
- Completed troubleshooting and diagnostics for customers.
- Monitored employee tasks to gauge business functions and inefficiencies.
SPECIALIST
APPLE
10.2021 - 06.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Optimized customer experience by delivering superior services.
Barista Trainer
STARBUCKS
01.2019 - 12.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Education
HIGHSCHOOL DIPLOMA, ASSOCIATES DEGREE IN SCIENCE -
RICHLAND COLLIGATE HIGH SCHOOL
05.2019
Skills
- Communication skills
- Organization skills
- Multitasking
- Action oriented
- Time management
- Problem-Solving
- Adaptability
- Customer focus
Timeline
Technical Expert
Apple
03.2023 - Current
Technical Specialist
Apple
06.2022 - 03.2023
SPECIALIST
APPLE
10.2021 - 06.2022
Barista Trainer
STARBUCKS
01.2019 - 12.2021
HIGHSCHOOL DIPLOMA, ASSOCIATES DEGREE IN SCIENCE -
RICHLAND COLLIGATE HIGH SCHOOL