Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ALEX ST. JOHN

Birmingham,United States

Summary

Customer-focused professional with technical expertise, strong problem-solving skills, and a proven ability to build relationships and deliver tailored solutions. Skilled in customer engagement, process improvement, and exceeding performance goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Expert

Apple Inc.
Birmingham, United States
04.2024 - Current
  • Performed precise hardware repairs with a focus on minimizing downtime and maximizing customer satisfaction.
  • Mentored team members by sharing effective diagnostic strategies and troubleshooting techniques, improving overall team performance.
  • Analyzed recurring technical issues and provided feedback to improve processes, contributing to enhanced product reliability and customer trust.

Technical Specialist

Apple Inc.
Birmingham, United States
08.2022 - 03.2024
  • Effectively communicated technical concepts to non-technical audiences, ensuring clarity and alignment with customer goals.
  • Consistently exceeded performance metrics by leveraging product knowledge and active listening to enhance customer experiences.
  • Worked closely with customers to understand their needs and recommend the right solutions, building strong relationships and trust.

Education

Bachelor Degree - Information Systems

University of Alabama At Birmingham
Birmingham
05.2025

Associate Degree - Business

Jefferson State Community College
Birmingham
05.2020

Skills

  • Communication Skills
  • Leadership Skills
  • MySQL
  • Tableau
  • Microsoft Excel

Certification

  • Tableau Desktop Specialist

Timeline

Technical Expert

Apple Inc.
04.2024 - Current

Technical Specialist

Apple Inc.
08.2022 - 03.2024

Bachelor Degree - Information Systems

University of Alabama At Birmingham

Associate Degree - Business

Jefferson State Community College

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ALEX ST. JOHN