Kathie Granados
Silver Spring,MD
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. I always represent establishments with a friendly and professional demeanor at all times.
Overview
6
6
years of professional experience
Work History
Dedicated Aide
Mundo Verde Public Charter School
Washington , District Of Columbia
2021.09 - Current
- Assisted students with physical and educational needs in accordance with IEPs.
- Provided emotional support to struggling students through one-on-one conversations.
- Encouraged students to participate actively in all activities within the classroom setting.
- Escorted students between classes, activities, field trips. as needed.
- Observed student behaviors in the classroom and monitored their responses to intervention strategies.
- Organized daily schedules for assigned students including meals, recesses, breaks.
- Provided guidance to students on academic, behavioral, and social issues.
- Participated in parent and teacher conferences and other meetings related to student progress.
- Collaborated with teachers and staff to develop individualized instruction plans for students.
- Developed relationships with parents and guardians of assigned students providing them with updates on their child's progress throughout the year.
- Helped maintain a safe learning environment by adhering to school policies and procedures.
- Monitored student behavior in order to create a safe learning environment.
- Followed IEP plans and strategies and documented progress toward goals.
- Supported the implementation of modified work and/or task for IEP student
Receptionist
Advanced Collision Centers
Beltsville , MD
2020.10 - 2020.12
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained inventory of parts required for vehicle repairs and ordered additional supplies as necessary.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Established relationships with local dealerships for referrals of customers seeking more extensive auto body services.
- Conducted regular reviews of work orders to identify any potential issues or delays in service delivery.
- Performed inspections of vehicles prior to repair commencement to determine extent of damage and develop an accurate estimate.
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
Receptionist
Fitzgerald Automotive
Rockville , MD
2018.05 - 2020.06
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Community Based Classroom
Bladensburg, MD2017-06
Skills
- Excellent Communication
- Organization and Time Management
- Friendly, Positive Attitude
- Fluent in English and Spanish
- Team-oriented and dependable
- Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dedicated Aide
Mundo Verde Public Charter School
2021.09 - Current
Receptionist
Advanced Collision Centers
2020.10 - 2020.12
Receptionist
Fitzgerald Automotive
2018.05 - 2020.06
High School Diploma -
Community Based Classroom
Similar Profiles
Nehidys MurilloNehidys Murillo
Office Manager at Mundo Verde Bilingual Public Charter SchoolOffice Manager at Mundo Verde Bilingual Public Charter School
DIANA FERREIRADIANA FERREIRA
Operations Associate at Nuestro Mundo Public Charter SchoolOperations Associate at Nuestro Mundo Public Charter School
Alyson DuchakAlyson Duchak
Classroom Assistant at Benjamin Franklin Classical Charter Public SchoolClassroom Assistant at Benjamin Franklin Classical Charter Public School