Kathie Granados
Silver Spring,MD
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. I always represent establishments with a friendly and professional demeanor at all times.
Overview
6
6
years of professional experience
Work History
Dedicated Aide
Mundo Verde Public Charter School
Washington, District Of Columbia
09.2021 - Current
- Assisted students with physical and educational needs in accordance with IEPs.
- Provided emotional support to struggling students through one-on-one conversations.
- Encouraged students to participate actively in all activities within the classroom setting.
- Escorted students between classes, activities, field trips. as needed.
- Observed student behaviors in the classroom and monitored their responses to intervention strategies.
- Organized daily schedules for assigned students including meals, recesses, breaks.
- Provided guidance to students on academic, behavioral, and social issues.
- Participated in parent and teacher conferences and other meetings related to student progress.
- Collaborated with teachers and staff to develop individualized instruction plans for students.
- Developed relationships with parents and guardians of assigned students providing them with updates on their child's progress throughout the year.
- Helped maintain a safe learning environment by adhering to school policies and procedures.
- Monitored student behavior in order to create a safe learning environment.
- Followed IEP plans and strategies and documented progress toward goals.
- Supported the implementation of modified work and/or task for IEP student
Receptionist
Advanced Collision Centers
Beltsville, MD
10.2020 - 12.2020
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained inventory of parts required for vehicle repairs and ordered additional supplies as necessary.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Established relationships with local dealerships for referrals of customers seeking more extensive auto body services.
- Conducted regular reviews of work orders to identify any potential issues or delays in service delivery.
- Performed inspections of vehicles prior to repair commencement to determine extent of damage and develop an accurate estimate.
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
Receptionist
Fitzgerald Automotive
Rockville, MD
05.2018 - 06.2020
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Community Based Classroom
Bladensburg, MD06-2017
Skills
- Excellent Communication
- Organization and Time Management
- Friendly, Positive Attitude
- Fluent in English and Spanish
- Team-oriented and dependable
- Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dedicated Aide
Mundo Verde Public Charter School
09.2021 - Current
Receptionist
Advanced Collision Centers
10.2020 - 12.2020
Receptionist
Fitzgerald Automotive
05.2018 - 06.2020
High School Diploma -
Community Based Classroom
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