Olivia Bender
Washington DC,DC
Summary
Reliable individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
3
3
years of professional experience
Work History
Dedicated Aide
TAMAH, LLC
Washington DC, DC
02.2025 - Current
- Encouraged students to participate actively in all activities within the classroom setting.
- Monitored student progress and reported any changes in behavior or performance to administration.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Built strong and trusting rapport with clients and loved ones.
- Helped maintain a safe learning environment by adhering to school policies and procedures.
- Built safe and effective environments to support students with sensory processing issues.
Server
IHOP
Douglasville, Georgia
03.2024 - 08.2024
- Presented menus and answered questions regarding items.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Stocked service areas with supplies during slow periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Addressed complaints to kitchen staff and served replacement items.
Cafe Associate
Sam’s Club
01.2024 - 05.2024
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Cafe Associate
Sam’s Club
Douglasville, Georgia
05.2023 - 08.2023
- Operated cash register to process payments from customers.
- Scrubbed and polished counters to remove debris and food.
- Investigated and resolved customer complaints concerning food quality and service.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Adhered to company food, safety, quality and sanitation policies.
- Monitored expiration dates on food items to ensure freshness.
- Trained new employees on operating procedures, product knowledge and customer service techniques.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Teacher
Klever Kidz Academy
06.2022 - 11.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05-2023
Skills
- Organization and cleanliness
- Friendly, positive attitude
- Time management strategies
- Active listening skills
- Record keeping
- Communication skills
- Cash handling proficiency
- POS system operation
- Student engagement
- Documentation skills
- Inventory management
- Conflict resolution
- Team collaboration
- Training new staff
- Critical thinking
- Adaptability and flexibility
- Case review
- Excellent communication
- Task prioritization
- IEP implementation
- Problem-solving abilities
- Active listening
- Mental health understanding
- Proper phone etiquette
- Personal Safety Techniques
- Relationship building
- Disinfection practices
- Cleaning Safety Standards
- Reliability and punctuality
- Sanitization procedures
- Schedule flexibility
- Safety protocols adherence
- Multitasking capacity
Timeline
Dedicated Aide
TAMAH, LLC
02.2025 - Current
Server
IHOP
03.2024 - 08.2024
Cafe Associate
Sam’s Club
01.2024 - 05.2024
Cafe Associate
Sam’s Club
05.2023 - 08.2023
Teacher
Klever Kidz Academy
06.2022 - 11.2022
High School Diploma -
Douglas County High School