Kathiria Mateo
Waterbury,CT
Summary
Experienced in quality control and process improvement, with a background in monitoring production processes to ensure compliance with industry standards. Collaborated with management teams to identify and implement enhancements that increased operational efficiency. Demonstrated attention to detail through regular maintenance checks and effective problem-solving strategies, resulting in improved product quality and reduced deviations from specifications. Proven ability to train and mentor team members, fostering a collaborative environment that supports organizational goals.
Overview
7
7
years of professional experience
Work History
Inspector
Eyelet Crafters
06.2021 - Current
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Evaluated the effectiveness of existing quality control systems and made recommendations for changes or improvements as necessary.
- Ensured all products met industry-standard requirements before being released for sale.
- Monitored production processes to detect deviations from specifications or standards.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Rejected products and materials failing to meet expectations.
- Adjusted and monitored production processes or equipment for quality and productivity.
Cashier
Burlington
Waterbury
11.2018 - 06.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Waterbury Career Academy
Waterbury, CT06-2017
Skills
- Quality control
- Process improvement
- Production monitoring
- Equipment maintenance
- Attention to detail
- Problem solving
- Communication skills
- Time management
- Team collaboration
- Training and mentoring
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Organizational skills
Timeline
Inspector
Eyelet Crafters
06.2021 - Current
Cashier
Burlington
11.2018 - 06.2021
High School Diploma -
Waterbury Career Academy