Hi, I’m
Kathiria Vazquez Gonzalez
Magnolia,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
years of professional experience
Work History
Bio Bay, Puerto Rico
Remote Costumer Service
04.2023 - 05.2024
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Info Sense LLC, Puerto Rico
Bilingual costumer service Representative
01.2022 - 03.2023
Job overview
- Initiated training programs for store associates on category-specific knowledge, enhancing their ability to effectively sell products and provide exceptional customer service experiences.
- Enhanced customer satisfaction by providing attentive and efficient service during events.
- Provided exceptional customer service to all court users, addressing inquiries and concerns promptly and professionally.
Language Line Services, Colorado Springs
Bilingual Translator
02.2019 - 04.2021
Job overview
- Enabled global collaboration with colleagues by serving as the primary interpreter during corporate meetings and conferences.
- Maximized project success rates involving cross-cultural teams with accurate translation services tailored to meet specific needs.
- Collaborated with fellow translators to ensure consistency in language usage.
- Facilitated cross-cultural communication by offering cultural consultation services alongside translation work.
Education
Anadelia Flores VocacionalFajardo Puerto Rico
High School Diploma
Skills
- My skills include me being a fast easy learner I am very organized and stay on top of things I love set schedules and planning and organizing I am a hard worker and like to go above and beyond then what is required
Timeline
Remote Costumer Service
Bio Bay
04.2023 - 05.2024
Bilingual costumer service Representative
Info Sense LLC
01.2022 - 03.2023
Bilingual Translator
Language Line Services
02.2019 - 04.2021
Anadelia Flores Vocacional
High School Diploma
Similar Profiles
INTI SRINUINTI SRINU
Regional Manager at AVANTHI BIO TECH (VICTORY BIO ORGANICS PVT LTD)Regional Manager at AVANTHI BIO TECH (VICTORY BIO ORGANICS PVT LTD)
Jasairy ValdezJasairy Valdez
People & Culture Specialist II at 2seventy Bio (spinoff Of Bluebird Bio, Inc)People & Culture Specialist II at 2seventy Bio (spinoff Of Bluebird Bio, Inc)
RASHID M ALWASHAHIRASHID M ALWASHAHI
Research Assistant, Young Scholar Mentor at Center of bio-mediated & Bio-inspired GeotechnicsResearch Assistant, Young Scholar Mentor at Center of bio-mediated & Bio-inspired Geotechnics
Gina MontelloGina Montello
Quality & Training at R1RCMQuality & Training at R1RCM
Sofia M. HernandezSofia M. Hernandez
Research Assistant at Texas A&M University, Department of GeoscienceResearch Assistant at Texas A&M University, Department of Geoscience