Kathleen Abbazia
Tucson,AZ
Summary
Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker. Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.
Overview
18
18
years of professional experience
Work History
Customer Service/Kitchen Aide
Project Ayuda
3710 S Park Ave, Suite 702
11.2019 - 11.2023
- Enhanced kitchen efficiency by organizing and maintaining food storage areas.
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
- Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
Reading Tutor
Foster Grandparent Program
Tucson, AZ
09.2015 - 04.2018
- Enhanced student reading comprehension by implementing targeted tutoring strategies.
- Improved students'' reading fluency through tailored lesson plans and engaging activities.
- Boosted student confidence in reading abilities by providing consistent support and encouragement.
- Collaborated with teachers to identify areas of improvement for struggling readers, resulting in personalized tutoring sessions.
Senior Call Center Representative
Verizon Wireless
Rochester, NY
09.2005 - 10.2011
- Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
- Reduced average call duration by implementing efficient problem-solving techniques and providing accurate information.
- Enhanced first-call resolution rates by employing active listening skills and promptly addressing customers'' concerns.
- Collaborated with team members to streamline processes, resulting in improved overall efficiency and productivity.
- Developed customized solutions for callers, leading to increased customer loyalty and repeat business.
- Conducted comprehensive training sessions for new hires, ensuring complete understanding of company policies and procedures.
- Managed escalated calls professionally, resolving issues swiftly while maintaining a calm demeanor under pressure.
Education
Associate of Science - Certified Medical Assistant
Bryant & Stratton Business School
Rochester, NYSkills
- Multitasking capabilities
- Reliability and punctuality
- Adaptability
- Basic Knowledge of Food Safety
- Attention to detail
- Problem-solving abilities
- Food presentation
- First aid knowledge
- Sanitation practices
- Time management
- Organizational skills
Timeline
Customer Service/Kitchen Aide
Project Ayuda
11.2019 - 11.2023
Reading Tutor
Foster Grandparent Program
09.2015 - 04.2018
Senior Call Center Representative
Verizon Wireless
09.2005 - 10.2011
Associate of Science - Certified Medical Assistant
Bryant & Stratton Business School