Jacob Nickerson
Chipotle Mexican Grill Inc
Chicago,IL
1
Certification
5
years of professional experience
Detail-oriented IT Support Specialist with extensive experience in diagnosing and resolving technical issues. Proven ability in network troubleshooting, hardware and software maintenance, and delivering exceptional customer service. Committed to enhancing user experience by fostering empathy and understanding in every interaction.
Work History
Kitchen/Service Manager
2 Years 1 Month- Ensured fast, accurate, friendly service to maintain a positive, hospitable customer environment in front line and dining room.
- Monitored line safety, food temperatures, allergen compliance to uphold strict health department and corporate food safety standards.
- Oversaw front-of-house inventory, cash-handling procedures, register balancing at shift changes to ensure operational accuracy.
District Wide Support Technician
1 Year 3 Months- Provided technical and network problem resolution to end-users in a 12/5 in-bound call center and walk-up support environment.
- Provisioned user licenses and deployed software using Active Directory and SCCM.
- Trained new staff on technical processes and conducted ongoing education on emerging technologies.
Information technology Student Worker
1 Year 9 Months- Assisted with installation, maintenance, repair, and documentation of software and hardware for STLCC Wildwood Campus, ensuring functionality for users.
- Fielded classroom emergency requests for immediate user support during class times, facilitating uninterrupted student learning on campus.
- Provided user support in a friendly and professional manner, enhancing user satisfaction and experience.
Education
AAS - Network Engineering
The Associate in Applied Science degree in Network Security Engineering is a skill-oriented program that prepares students to design, implement, troubleshoot, maintain, and secure enterprise networks. Foundation principles of local, wide-area, and multi-segmented networks lead to a mastery of skills associated with support of enterprise level networks.
Skills
Positive environment
Team leadership
Multitasking capabilities
Food safety compliance
Problem-solving
Technical troubleshooting
Technical support
Certification
IT Help Desk/End User Support: CS - Issued August 2021, St.Louis Community College
Timeline
Kitchen/Service Manager
Chipotle Mexican Grill Inc
07.2024 - CurrentRead More
District Wide Support Technician
St.Louis Community College
02.2023 - 05.2024Read More
Information technology Student Worker
St.Louis Community College
05.2021 - 02.2023Read More
St.Louis Community College
AAS from Network Engineering
Read More