KATHLEEN A. FRANKE

• Assessed patient health conditions and provided necessary interventions to support care plans.
• Collaborated with interdisciplinary teams to develop effective treatment strategies for diverse patient populations.
• Educated patients on chronic disease management, promoting adherence to prescribed therapies and lifestyle changes.
• Monitored vital signs, administered medications, and documented patient progress accurately in electronic health records.
• Primary Nurse with experience in Medical Surgical, Postpartum, CICU, PACU.

• Complete quality audits of physician case reviews; utilizing national medical guidelines (MCG, Interqual, etc.) evaluating the clinical aspect of the case, and auditing for accuracy and completeness of each case.
• Assisted in maintaining regulatory compliance by staying up-to-date on Medicare, Medicaid, and commercial insurance requirements for utilization review activities.
• Reviewed clinical documentation for accuracy and compliance with regulatory standards.
• Conducted comprehensive utilization reviews to ensure appropriate care and resource allocation.
• Maintain or exceed the established monthly production benchmark.
• Part of IT project team testing AI in documentation review.

• Provides effective and timely assessment of patients’ health problems
• Provided triage assessment and prioritized patient care based on urgency and clinical guidelines.
• Communicate with patients and families with empathy while also maintaining adherence to client protocols.
• Respond promptly to each incoming call
• Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures
• Utilized electronic health record systems for accurate documentation and patient management.
• Assisted in training new staff on procedures, protocols, and best practices in patient care.

• The Registered Nurse utilizes the nursing process in providing nursing care to patients in all settings in collaboration with other health care providers.
• Utilizing organizational resources, the RN acts as a patient advocate for the delivery of safe care including delegation of care and participation in performance and practice improvement activities
• Collaborates with physicians and multidisciplinary team member to improve patient care
• Develops and maintains collaborative relationships with local individuals, agencies, and organizations that provide cancer education and support services for patients their families, and caregivers
• Triage telephone calls, resolve patient issues and concerns, review problems with physician and take appropriate action
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for oncology patients.

• Plans and delivers care to patients utilizing the nursing process of assessment, planning, interventions, implementation, and evaluation; and effectively interacts with patients, families and other interdisciplinary team members while maintaining standards of professional nursing.
• Implemented pain management strategies, improving overall quality of life for patients.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Support the development of appropriate referrals by creating and sustaining educational and consultative relationships with referral sources in assigned accounts and to present Hospice services and philosophy to patients and families in a manner that results in the admission of appropriate patients who choose hospice care.
• Assist in the information gathering, education, and form completion aspects of patient intake, admissions, and transition to care.
• Provided compassionate patient care in alignment with individualized hospice plans.
• Administered medications and monitored vital signs to ensure patient comfort and safety.
• Collaborated with multidisciplinary teams to enhance care coordination for terminally ill patients.
• Educated families on end-of-life care, ensuring understanding of procedures and emotional support.
• Assessed patient needs and developed nursing interventions tailored to individual circumstances.

• Provided support to Territory Account Manager and Regional Business Manager for sales of the Fore-sight oximetry product line (Eastern and Central United States territory).
• Provided intra-operative clinical product support and responded to any clinical related product issues during surgeries.
• Developed training materials/tools utilized in the field.
• Established and managed strong customer relationships including maintaining knowledge of brand sales messaging, executing planned programs and scheduling/facilitating
• medical educational programs.
• Conducted training sessions for medical staff on product usage and best practices.
• Collaborated with cross-functional teams to troubleshoot equipment issues

• Facilitated physician and staff training on various surgical products including Universal Power Equipment (joint replacements), Blood Reinfusion Systems (post-operative blood management), Automatic Tourniquet System (blood flow stoppage in joint replacements), Zimmer Dermatome (skin grafting), Pulsavac Wound Debridement (surgical debridement and wound care) and Zimmer Helmut (personal protection during surgical procedures).
• Served the Regional Team as a product expert for assigned accounts.
• Developed and delivered product presentations to healthcare professionals, enhancing understanding of clinical solutions.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Sales and customer product education responsibilities in the Ohio-Mid State territory.
• Assisted in training healthcare professionals on device usage and best practices including: Spinal cord stimulators implantable Pain/Baclofen pumps
• Supported clinical teams in implementing product protocols and procedures.
• Evaluated client needs and customized solutions to improve patient care delivery.

• Demand management and contracting responsibility within the Operating Room and Critical Care areas including Advanced Sensor Catheter System, pulmonary artery catheters, central venous catheters, cardiac output monitors, SvO2 monitors, arterial lines and Physiomatrix product lines
• Device product expert supporting the district team including key account management, training of sales staff and clinical problem solving to close new business and grow and retain established accounts for product line across multiple states.
• Assisted in training staff on device operation and safety protocols.
• Provided technical support to healthcare professionals regarding device functionalities and troubleshooting.
• Led workshops to educate users on new devices, driving adoption across multiple departments.

Accomplishments:.

• Exceeded territory goals by 107% in 2008.

• Provide pre-sales support, product demonstrations, post demonstration follow up and help with competitive strategy and product positioning to the sales team
• Provided training and support for new product launches, improving adoption rates among clinicians.
• Analyzed feedback from healthcare providers to refine clinical strategies and recommendations.

• Employ sales experience and hospital knowledge to promote offering of leading equipment services manufacturer
• Develop and execute territory business plans
• Managed client accounts, ensuring timely communication and addressing concerns effectively.
• Developed tailored solutions to meet client needs, enhancing service satisfaction.
• Analyzed account performance metrics to identify growth opportunities and improve strategies.

• Develop and execute territory business plans
• Utilize competitive sales techniques and disease state knowledge to promote Boehringer Ingelheim products (Micardis-AngioII receptor blocker, Mobic-NSAID, Combivent-Angicholinergic) face-to-face conversations with healthcare providers
• Developed and maintained relationships with healthcare professionals to promote pharmaceutical products.
• Conducted product presentations and training sessions for medical staff, enhancing product knowledge.

• Develop and execute territory business plans
• Utilize competitive sales techniques and disease state knowledge to promote Pharmacia products (Covera HS-calcium channel blocker, Celebrex & Bextra-cox2 inhibitors) face-to-face conversations with healthcare providers
• Developed and maintained relationships with healthcare professionals to promote pharmaceutical products.
• Conducted product presentations and training sessions for medical staff, enhancing product knowledge.
• Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
• Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.

• Assessed patient health conditions and provided necessary interventions to support care plans.
• Collaborated with interdisciplinary teams to develop effective treatment strategies for diverse patient populations.
• Educated patients on chronic disease management, promoting adherence to prescribed therapies and lifestyle changes.
• Monitored vital signs, administered medications, and documented patient progress accurately in electronic health records.
• Administered medications and monitored patient vital signs to ensure optimal care delivery.
• Conducted comprehensive assessments to evaluate patient needs and respond appropriately.
• Provided essential support during emergencies, responding quickly and effectively to stabilize patients until advanced medical intervention was available.
• Enhanced patient satisfaction by providing compassionate and individualized care to diverse populations.
• Improved patient outcomes with thorough assessments, accurate diagnoses, and appropriate interventions.