Kathleen A. Gibbens
Fountain,CO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Full-Time Caregiver / Household Management
Self-employeed
Fountain, CO
06.2024 - Current
- Provided compassionate personal care to children, enhancing daily living activities and overall well-being.
- Assisted children with mobility challenges, ensuring safety and comfort during daily routines.
- Developed customized care plans tailored to individual client needs and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed all daily operations, scheduling, and logistics for a household.
Shift Lead- Food Associate, Customer Service
Kum & Go Gas Station/ Maverik
Colorado Springs, CO
10.2020 - 07.2024
- Prepare and bake bakery items and food for hot case
- Run register and help customers
- Keep shelves and coolers stocked daily
- Trained and mentored staff on company policies, procedures, and best practices.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Cake Decorator, Customer Service
Walmart
Aurora, CO
08.2020 - 10.2020
- Assist customers with deli and bakery orders including specialized cake or cupcake orders
- Answer phones and help customers place orders
- Prepared meat station including making sandwiches, wraps, pin wheels and cooked food
Scheduler/Customer Service
Aark Total Home Services
Aurora, CO
12.2019 - 07.2020
- Answer incoming calls and questions for home services
- Schedule customer appointment and dispatch correct techs to jobs
- Reply to inquiry emails and help with office paperwork
Emergency Dispatcher/Customer Service
Johnson Controls
Aurora, CO
06.2019 - 12.2019
- Handle all incoming security calls
- Help customers with scheduling appointments
- Walk customers through how to reset panels and place systems on test holds
Operations Agent
Menzies Aviation
Denver, CO
12.2018 - 06.2019
- Loading and unloading luggage for incoming and outgoing flights
- Attach air supply to planes when arriving at gate
- Navigate traffic when the planes are pulling into and out of gates
Call Center Representative
Areotek - 24/7 Intouch for Walmart
Aurora, CO
10.2018 - 12.2018
- Answered incoming phone calls and logged complaints
- Processed refunds or credits, supplied promo codes for customers
- Helped customers locate groceries in stores
Deli Clerk, Customer Service
Walmart
Aurora, CO
09.2016 - 10.2018
- Assist customers with deli and bakery orders including cutting meats and cheeses, and placing cake orders.
- Prepare and cook chicken, cheese sticks, fries, hot wings, and serve hot case.
- Answer phones and tend customer service desk
Education
Diploma -
Smoky Hill High School
Aurora, CO05-2015
No Degree - Business, Accounting
Pikes Peak Community College
Colorado Springs, COSkills
- Respectful and compassionate
- Time management
- Child care
- Problem-solving
- Detailed oriented
- Organized
- Advancement Driven
- Self Motivated
- Reliable
Timeline
Full-Time Caregiver / Household Management
Self-employeed
06.2024 - Current
Shift Lead- Food Associate, Customer Service
Kum & Go Gas Station/ Maverik
10.2020 - 07.2024
Cake Decorator, Customer Service
Walmart
08.2020 - 10.2020
Scheduler/Customer Service
Aark Total Home Services
12.2019 - 07.2020
Emergency Dispatcher/Customer Service
Johnson Controls
06.2019 - 12.2019
Operations Agent
Menzies Aviation
12.2018 - 06.2019
Call Center Representative
Areotek - 24/7 Intouch for Walmart
10.2018 - 12.2018
Deli Clerk, Customer Service
Walmart
09.2016 - 10.2018
Diploma -
Smoky Hill High School
No Degree - Business, Accounting
Pikes Peak Community College