Kathleen Amyx
Yoakum,TX
Summary
Accomplished Provider Relations Specialist with a proven track record at Veterans Evaluation Services-Maximus Company, excelling in healthcare industry knowledge and leadership. Expert in managing national accounts and fostering excellent business relationships, significantly enhancing audit processes and quality management standards. Demonstrates assertive investigation skills and adept at supervising teams, ensuring top-notch service delivery and operational efficiency. Received many accolades from providers and co-workers for prompt/thorough communication.
Overview
18
18
years of professional experience
Work History
Provider Relations Specialist
Veterans Evaluation Services-Maximus Company
01.2007 - Current
- Efficiently answered provider inquiries via email, telephone and written correspondence in a timely manner.
- Managed provider relations mailbox by organizing inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Fostered strong, positive relationships with providers by coordinating and facilitating active communication and many accolades from providers and co-workers regarding my prompt, thorough communication.
- Excellent conflict resolution skills.
- Original and only Provider Relations Specialist when this position was created.
- Trained many other members of the Provider Relations Team, to effectively better the company's goals.
- Thorough investigation with providers to gain their feedback regarded Veteran concerns.
- Regularly assist PRS team members when responding to providers and other team members.
- Review emails determining applicable region response.
Education
All Lines Texas Adjusters' License
1984
San Jacinto Junior College
San Jacinto, TX1982
High School Diploma -
Clear Creek High School
League City, TX05.1981
Skills
- Healthcare Industry knowledge
- Dedicated to VES/Maximus's mission
- Exceptional Business relationships
- Health plan operations
- Manage national accounts
- Conflict resolution skills
- Lead Adjuster
- Thorough investigation of Veteran concerns
- Strong technical expertise
- Excellent leadership skills
- Training Provider Relations Specialist
Timeline
Provider Relations Specialist
Veterans Evaluation Services-Maximus Company
01.2007 - Current
All Lines Texas Adjusters' License
San Jacinto Junior College
High School Diploma -
Clear Creek High School
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