Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Avvento

Myrtle Beach,SC

Summary

Detail-oriented Information Systems student at Coastal Carolina University with proven customer service and sales skills. Seeking part-time or full-time opportunities to apply technical knowledge and enhance problem-solving capabilities in a dynamic environment. Demonstrated ability to engage effectively with clients and deliver streamlined solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

K1 Speed
North Myrtle Beach, SC
05.2024 - 08.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Printing Lab Student Worker

Coastal Carolina University
CONWAY, South Carolina
01.2024 - 05.2024
  • Helped fellow students print and format art and designs using large format printer
  • Helped with general maintainece around the office, refilling printers with ink, paper, etc
  • Utilitzed customer service skills interacting with students and accurately printing their designs to the upmost standard

Project Management Intern

Alpine Cyber Security
Pottstown, Pennsylvania
05.2023 - 08.2023
  • Researched, developed, and implemeted a new software for project management services which is still used today
  • Utilitzed time management and managerial skills scheduling and running meetings in a leadership role
  • Sales experience in cold calling potential leads and clients while also using customer service skills

Sales Associate

The North Face
Pottstown, Pennsylvania
10.2018 - 08.2021
  • Helped customers accurately find product they needed or wanted
  • Helped with restocking empty fixtures and moving freight to and from the backrooms to the sales floor
  • Promoted to Seasonal Lead for Womens Appareal
  • Utilized customer service and sales skills checking out customers and selling them on certain products and incentives
  • Credited multiple times for excellent sales initiative

Social Media & Design Intern

Rival Auto Protection Services
Pottstown, Pennsylvania
  • Help design vinyl wraps for cars, boats, auto vehcicles, etc
  • Ran and managed multiple business social media accounts by posting promotional material
  • Offered contracted employment creating designs remotely

Education

Information Systems - Computer Science, Graphic Design

Coastal Carolina University
Conway
05.2025

CompTIA Security + Certification - Cybersecurity

University of Pennsylvania
Philadelphia
04.2021

Skills

  • Python Coding
  • Project Management Skills
  • Customer Service Skills
  • Leadership Skills
  • Teamworker
  • Critical thinking
  • Adaptability and flexibility
  • Problem Solving
  • Adobe Suite Product Skills
  • Microsoft Office Skills
  • Dependable
  • Work flow planning
  • Project tracking

Certification

Security +, CompTIA, 06/01/22

Timeline

Customer Service Representative

K1 Speed
05.2024 - 08.2024

Printing Lab Student Worker

Coastal Carolina University
01.2024 - 05.2024

Project Management Intern

Alpine Cyber Security
05.2023 - 08.2023

Sales Associate

The North Face
10.2018 - 08.2021

Social Media & Design Intern

Rival Auto Protection Services

Information Systems - Computer Science, Graphic Design

Coastal Carolina University

CompTIA Security + Certification - Cybersecurity

University of Pennsylvania

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Kathleen Avvento