Python
Salvador Montiel
Software Developer
Guadalajara
Summary
Dynamic customer service professional with a proven track record at IBM, excelling in software support and enhancing customer satisfaction. Skilled in Python programming and problem-solving, I effectively resolved technical issues while training new technicians, fostering collaboration and consistency within the team. Committed to delivering exceptional support and improving client experiences.
Overview
2
2
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Customer Representative Software Support
IBM
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Giving platform Support to agents outside of our company.
Technician
Sanmina
07.2023 - 01.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
College Degree - Software Systems
Universidad Tecnologica De Guadalajara
Guadalajara, Jalisco 05.2001 -
Bachelor of Science - Robotics
Preparatoria Regional De El Salto
El Salto, Jalisco 05.2001 -
No Degree - Mechanical Engineering
Universidad De Guadalajara
Ameca, Jalisco 05.2001 -
Skills
Customer service excellence
Accomplishments
Completed Several Courses and studies certifying my Python Language ability.
Certification
Python 3 Course, Codecademy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Excel
Django
SQL
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Elementary (A2)
Websites
Timeline
Python OOP: Pillars of OOP, Udemy
03-2025
Python 3 Course, Codecademy
12-2024
Complete Guide to HTML, Udemy
05-2024
Introduction to Cloud Computing, Coursera
05-2024
Introduction to Software Engineering, Coursera
03-2024
Customer Representative Software Support
IBM
07.2023 - Current
Technician
Sanmina
07.2023 - 01.2024
College Degree - Software Systems
Universidad Tecnologica De Guadalajara
05.2001 -
Bachelor of Science - Robotics
Preparatoria Regional De El Salto
05.2001 -
No Degree - Mechanical Engineering
Universidad De Guadalajara
05.2001 -
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