Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
GeneralManager

Kathleen Baccam

Rockford,MN

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

4
4
years of professional experience

Work History

General Manager

Caribou Coffee
07.2022 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Assistant Manager

Caribou Coffee
07.2021 - 07.2022
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Shift Leader

Caribou Coffee
07.2020 - 07.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Team Member

Caribou Coffee
05.2019 - 07.2020
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

Rockford High School
Rockford, MN
06.2021

Skills

  • Inventory Control
  • Total Quality Management
  • Administrative Skills
  • Staff Motivation
  • Communication Skills
  • Customer Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

General Manager

Caribou Coffee
07.2022 - Current

Assistant Manager

Caribou Coffee
07.2021 - 07.2022

Shift Leader

Caribou Coffee
07.2020 - 07.2021

Team Member

Caribou Coffee
05.2019 - 07.2020

Rockford High School

Similar Profiles

CREATE PROFILE
Kathleen Baccam