Kathleen Balenton
Playa Del Rey,CA
Summary
Results-driven Site Reliability Engineer with a robust background in enhancing system reliability through innovative automation and proactive monitoring strategies. Demonstrated expertise in troubleshooting and resolving complex issues efficiently, utilizing advanced problem-solving skills to minimize downtime and improve performance. Strong focus on infrastructure optimization, paired with a collaborative approach, consistently leads to enhanced system performance and reliability. Dedicated to fostering continuous improvement and operational excellence in fast-paced, dynamic environments.
Overview
11
11
years of professional experience
Work History
Site Reliability Engineer, DevOps
Fox Sports
Century City, CA
03.2022 - 03.2026
- Led and established the Site Reliability Engineering (SRE) function for the Fox Sports digital platform as the sole SRE, owning the reliability, performance, and availability of high-traffic sports streaming applications.
- Load tested high-traffic live events and new feature releases in Fox Sports apps, ensuring scalable performance under peak demand.
- Established SRE best practices and observability standards, implementing monitoring, dashboards, and alerting to improve system visibility and incident response.
- Partnered with Product, Engineering, and DevOps teams to instrument services, support releases, and ensure reliability for new features and platform changes.
- Delivered reliability strategy and real-time operational support for large-scale live streaming events, including the Super Bowl, FIFA World Cup, NFL, MLB, and College Football.
Site Reliability Support Engineer
Fox
Century City, CA
10.2018 - 03.2022
- Responsible for the overall health and stability of FOX Entertainment, FOX Sports, and FOX News apps and websites
- Managed and implemented new incident management process using the Blameless
- Managed deployment - optimize, monitor, and enhance content and delivery pipelines to enable development teams to release quickly and often
- Supported operational process and enforce structure, including documentation, training and runbook, escalations, RCAs and post-mortems to ensure systems are well understood and work smoothly, and recover gracefully in case of an unexpected failure
- Leads capacity planning, proactive monitoring and performance optimization efforts
- Delivered SRE strategy and streaming support for live events, including Super Bowl, Professional Boxing Championships, Pay-Per-View, FIFA World Cup, NFL, MLB, CFB, WWE Smackdown, and NASCAR
- Platforms, Enterprise and Media
Technology Operations Specialist
The Walt Disney Company, Disney ABC
Burbank, CA
02.2017 - 08.2018
- Engaged in partnership with product owners, customer care representatives and engineering teams to envision and employ initiatives aimed at maximizing stability, reliability and quality of digital video streaming operations and associated services
- Developed, supported, and helped manage the real-time performance monitoring, availability, scalability, and reliability many Enterprises level services and applications —from code-level to actual user experience
- Identified monitoring and defect reporting/tracking process and toolset improvement opportunities and drives implementation and adoption.
- Measures, communicates, and controls operations across multi-tier, integrated production systems by driving best practices, leveraging technology, analyzing metrics, and optimizing workflows
- Fields reports of instability and outage from partners and customers and manages communications with stakeholders and responsible engineering and programming teams.
- Delivered streaming support for live events, including Oscars, NBA, Billboard Music Awards, Radio Disney Music Awards, Royal Wedding, Dancing with the Stars. NFL, and College Football
Technical Solutions Specialist Level II
ATOS
Quezon City, Philippines
06.2015 - 06.2016
- Account: Nike (EMEA and US)
- Provided technical assistance regarding hardware, software and network issues encountered by end users in the company's corporate offices and retail stores over the phone, web portal, and email
IT Internship
EMAPTA Versatile Services, Inc
Quezon City, Philippines
01.2015 - 04.2015
- Supported hardware and software problem of all clients
- Ensured all technical documentation are up to date
- Managed hardware inventory
Education
Bachelor of Science - Information Technology
Informatics College – Eastwood
Quezon City, Philippines05.2015
Skills
- Site Reliability & Observability: Grafana, Datadog, Splunk, New Relic, Jaeger, PagerDuty, Catchpoint
- Cloud & Infrastructure: AWS, Azure DevOps, Docker, Akamai, VMWare, Citrix, SCCM, Active Directory
- CI/CD & Automation: Jenkins, GitHub, GitHub Snyk, Wiz, K6 load testing, Postman, Charles Proxy
- Development & IDE Tools: Python, JavaScript, K6 scripts, Postman, Visual Studio
- AI & Productivity Tools: ChatGPT, GitHub Copilot, Cursor
- Collaboration & Incident Management: Jira, Zendesk, ServiceNow, Confluence, Quip, Lucidchart, Miro, Blameless
- Platforms & Devices: Windows, macOS, Mobile, OTT devices, Cisco Mobility Management
- Application & Content Management: CMS platforms, application instrumentation, monitoring, and reliability tooling
Languages
English
Tagalog
Timeline
Site Reliability Engineer, DevOps
Fox Sports
03.2022 - 03.2026
Site Reliability Support Engineer
Fox
10.2018 - 03.2022
Technology Operations Specialist
The Walt Disney Company, Disney ABC
02.2017 - 08.2018
Technical Solutions Specialist Level II
ATOS
06.2015 - 06.2016
IT Internship
EMAPTA Versatile Services, Inc
01.2015 - 04.2015
Bachelor of Science - Information Technology
Informatics College – Eastwood