Kathleen Beavers
Tallahassee,FL
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork. Proven ability to enhance customer satisfaction and streamline operations, while effectively managing time and attention to detail. Recognized for implementing training programs that improved team performance and service quality.
Overview
12
12
years of professional experience
Work History
Team Member
Jimmy Johns
09.2025 - Current
- Prepared sandwiches following established recipes and quality standards.
- Collaborated with team members to meet peak service demands during busy hours.
- Adapted quickly to changing tasks in a fast-paced environment to enhance workflow.
- Operated register and incoming calls to process payments and collect cash payment for order totals.
Cook
Compass Group
07.2023 - 08.2024
- Prepared diverse menu items in accordance with recipes and quality standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Managed opening and closing shift kitchen tasks.
Cook
ViVo Healthcare
12.2022 - 06.2023
- Collaborated with team members to ensure timely preparation and delivery of meals during peak hours.
- Trained new staff on kitchen processes, safety protocols, and equipment usage effectively.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Material Handler
Amazon
08.2017 - 03.2022
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Customer Service Representative
Citibank
08.2016 - 09.2017
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Team Leader
Goodwill Industries of Northern Florida
02.2014 - 09.2016
- Monitored performance metrics, identifying areas for improvement and facilitating targeted training sessions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Riverside Polythechnic High School
Riverside, CASkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Organizing work stations
- Parts labeling
- Time management
Timeline
Team Member
Jimmy Johns
09.2025 - Current
Cook
Compass Group
07.2023 - 08.2024
Cook
ViVo Healthcare
12.2022 - 06.2023
Material Handler
Amazon
08.2017 - 03.2022
Customer Service Representative
Citibank
08.2016 - 09.2017
Team Leader
Goodwill Industries of Northern Florida
02.2014 - 09.2016
High School Diploma -
Riverside Polythechnic High School