Kathleen Benge
Lehi,UT
Summary
Committed Cashier with 20+ years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
Experienced Cashier offering dedication and service expertise developed over 20+ years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.
Multi-talented Cashier with 20+ years of experience stocking [Type] merchandise and ringing up customers. Skilled at receiving orders, moving products to shelves and completing customer transactions.
Hardworking cashier and server with 20+ years of experience in Customer Service. Enthusiastic when communicating with customers to take orders. Dedicated to delivering food while still hot. Focused on customer satisfaction and always willing to help by [Action].
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's
South Jordan, UT
12.2019 - 02.2020
- Upheld high standards of productivity and quality in all areas of operations.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Accepted and processed payments via credit card and cash worth up to $[Amount] daily.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Cleaned and washed [Type] equipment to maintain excellent functionality and productivity.
- Volunteered to take on additional crew duties, including [Task] and [Task] when fellow [Job title]s fell ill.
Shift Manager
McDonald's
Orem, UT
03.2019 - 12.2019
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Increased overall team efficiency and productivity.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Cross-trained in every store role to maximize operational knowledge.
- Ran daily reports to assess performance and make proactive adjustments.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Mentored and supported new employees to maximize team performance.
- Managed and mentored [Number] staff members.
- Trained and supervised staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
- Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Cashier
Maverik Inc.
Springville, UT
08.2018 - 01.2019
- Drove sales and add-on purchases by promoting specific item options to customers.
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Assisted customers with account updates, new service additions and promotional offers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed returned items in accordance with store policy.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
- Increased sales [Number]% by suggesting specific purchases to customers and [Action].
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Welcomed customers, offering assistance to help find necessary store items.
- Learned roles of other departments to provide coverage and keep store operational.
Cook
Smokehouse Bbq And Burgers
Orem, UT
05.2018 - 01.2019
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Created approximately [Number] orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
- Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Performed work station prep, including [Task] and [Task] prior to shift start.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
- Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Operated all kitchen equipment safely to avoid injuries.
- Garnished and arranged dishes into creative presentations to delight patrons.
- Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
- Mixed, weighed and proofed ingredients to match exact recipe formula.
- Grilled and deep fried various foods, including [Type], [Type] and [Type].
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Cook
Trailsend Deli
Sandy Valley, NV
06.2017 - 03.2018
- Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
- Mixed, weighed and proofed ingredients to match exact recipe formula.
- Created approximately [Number] orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Prepared and plated [Number]+ dishes per shift for busy $[Amount] annual revenue restaurant.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Created exceptional menu items executed with precision to regularly garner diner praise.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
- Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Operated all kitchen equipment safely to avoid injuries.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Garnished and arranged dishes into creative presentations to delight patrons.
- Performed work station prep, including [Task] and [Task] prior to shift start.
- Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Emphasized food quality and specialized baking techniques to set items apart from competitor offerings.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods, including [Type], [Type] and [Type].
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Cook
Idle Spurs Snack Shack
Sandy Valley, NV
08.2016 - 03.2017
- Performed work station prep, including [Task] and [Task] prior to shift start.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Mixed, weighed and proofed ingredients to match exact recipe formula.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Operated all kitchen equipment safely to avoid injuries.
- Grilled and deep fried various foods, including [Type], [Type] and [Type].
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
- Emphasized food quality and specialized baking techniques to set items apart from competitor offerings.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
- Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
- Garnished and arranged dishes into creative presentations to delight patrons.
- Prepared bakery and specialty products such as bagels, breads and pastries.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
- Prepared and plated [Number]+ dishes per shift for busy $[Amount] annual revenue restaurant.
Cashier
Hart's Gas Station
Lehi, UT
02.2016 - 09.2016
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Assisted customers with account updates, new service additions and promotional offers.
- Processed customer payments quickly and returned exact change and receipts.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Worked closely with front-end staff to assist customers.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Team Leader Manager
Maverik Adventure's First Stop
Lehi, UT
05.2023 - Current
- Recruited, trained, and supervised new staff members.
- Collaborated with other departments to ensure smooth operations.
- Developed strategies to increase productivity and efficiency of the team.
Education
Associate of Science - Accounting
Colorado Technical University
Colorado Springs, CO02-2024
Skills
- Payment processing
- Cash drawer balancing
- Issue resolution
- POS systems
- Liquor regulations and compliance
- Coin counting
- Credit and cash transactions
- Loss prevention
- Merchandise restocking
- Customer assistance
- Customer greeting
- Knowledge of wine and spirits
- Product recommendations
- Cash management
- ID verification
- Scanner operations
- Cash counting machine operations
- Cash register operation
- Health Code Compliance
- Food safety knowledge
- Food presentation
- Recipe Development
- Waste Reduction
- Sanitation Standards
- Food Preparation
- Cost Control
- Team Development
Timeline
Team Leader Manager
Maverik Adventure's First Stop
05.2023 - Current
Crew Member
McDonald's
12.2019 - 02.2020
Shift Manager
McDonald's
03.2019 - 12.2019
Cashier
Maverik Inc.
08.2018 - 01.2019
Cook
Smokehouse Bbq And Burgers
05.2018 - 01.2019
Cook
Trailsend Deli
06.2017 - 03.2018
Cook
Idle Spurs Snack Shack
08.2016 - 03.2017
Cashier
Hart's Gas Station
02.2016 - 09.2016
Associate of Science - Accounting
Colorado Technical University