Kathleen Berryhill

Hotel Front Desk Clerk

Holiday Inn Express Hotel Suites

Collected room deposits, fees, and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Handled financial transactions accurately, ensuring proper billing and payment processing.
Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Streamlined reservations process for improved accuracy and guest experience.
Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
Completed late check-ins and directed guests to rooms and facilities.
Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Developed and maintained positive relationships with guests for satisfaction.