Kathleen Bock
The Market At Malcolm Yards
Hopkins,MN
2
Languages
5
years of professional experience
Dedicated retail and hospitality professional skilled in delivering outstanding customer service and driving sales. Experience in inventory management, customer engagement, and merchandising, with a strong emphasis on team collaboration and adaptability. Reliable and results-driven, equipped with strong communication and problem-solving abilities.
Work History
Retail Sales Associate
5 Months- Cultivated relationships with new patrons and regulars to enhance customer loyalty
- Organized and catalogued inventory daily to ensure accurate stock levels
- Trained team members in all three positions at Lodestone to ensure consistent service
- Maintained product displays and organized inventory to increase visibility and accessibility.
Server/Bartender
9 Months- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new team members on restaurant procedures and service techniques.
Event Manager
3 Years 5 Months- Ran corporate networking events, wedding rehearsals, and fundraising events
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Trained new employees and led events teams
- Supervised event staff, providing training and support to enhance team performance and engagement.
Lead Server
7 Months- Trained and mentored new servers on menu knowledge and service protocols.
- Implemented workflow improvements, enhancing team collaboration during peak hours.
- Coordinated with kitchen staff to streamline order processing and delivery times.
- Managed high-volume dining periods with effective time management and strong multitasking abilities.
Office Assistant
1 Year- Streamlined appointment scheduling process, reducing conflicts and improving staff accessibility.
- Coordinated office operations to enhance workflow efficiency across departments.
- Managed inventory of office supplies, ensuring timely replenishment and cost control.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
Education
Bachelor of Arts - Journalism & Mass Communication
Skills
Interpersonal communication
Problem-solving skills
Trust building
Team collaboration
Feedback receptiveness
Sales techniques
Fast-paced adaptability
Team support
Stock organization
Attention to detail
Helping others on my team with needs based on changing circumstances
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Sales Associate
Lodestone Coffee & Games
03.2026 - CurrentRead More
Server/Bartender
Tilia
07.2025 - 04.2026Read More
Lead Server
The Rabbit Hole
01.2025 - 08.2025Read More
Event Manager
The Market At Malcolm Yards
03.2023 - CurrentRead More
Office Assistant
University of Minnesota - Twin Cities
01.2022 - 01.2023Read More
University of Minnesota - Twin Cities
Bachelor of Arts from Journalism & Mass Communication
Read More