Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
TruckDriver

Kathleen Brilhart

443*469*0808
Sparrows Point,MD

Summary

Dynamic leader enhancing operational efficiency and fostering a culture of teamwork. Skilled in project management and customer service, I've successfully driven business growth and improved customer satisfaction ratings. I enjoyed navigating complex challenges, demonstrating problem-solving, and relationship-building abilities.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

20
20
years of professional experience

Work History

Manager/ Co-owner

The Screaming Bean
11.2023 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.

Lead Baker

Santoni’s
03.2023 - 12.2024
  • Participated in local events to promote the bakery brand, leading to increased community engagement.
  • Collaborated with management to develop seasonal menus based on current trends and customer preferences.
  • Implemented improved sanitation practices, maintaining a clean and safe workspace at all times.
  • Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
  • Developed innovative recipes, resulting in a diverse and appealing product selection.
  • Increased sales by developing eye-catching displays showcasing the bakery's products.
  • Evaluated performance metrics, identifying areas for improvement in both individual performance and overall bakery operations.
  • Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
  • Contributed ideas during strategic planning sessions aimed at increasing overall business success by identifying areas of growth and improvement.
  • Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
  • Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.

Catering Assistant

G&g Creative Catering
05.2021 - 03.2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Oversaw catering orders to verify accuracy and completeness.
  • Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Improved team performance with effective communication during high-volume events.
  • Managed inventory to prevent shortages and eliminate waste, contributing to cost control.
  • Maintained cleanliness and order in serving areas, promoting positive dining experience.
  • Contributed to menu development by suggesting popular and seasonally appropriate dishes.
  • Increased efficiency in kitchen operations by organizing food prep areas before each event.
  • Ensured compliance with health and safety standards, maintaining safe environment for both staff and guests.
  • Streamlined catering setup process, reducing preparation time by organizing supplies in advance.
  • Collaborated with suppliers to secure quality ingredients, enhancing overall taste and presentation of dishes.
  • Contributed to positive work environment by offering support and assistance to colleagues during peak times.
  • Assisted in menu planning, incorporating seasonal ingredients for fresher dining options.
  • Prepared diverse menus to meet various dietary needs, ensuring guest satisfaction.

Tax Preparer/Receptionist

Jackson Hewitt
11.2018 - 05.2021
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
  • Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.

Cook

Robbie's Bar and Grill
11.2017 - 10.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Cook & Deli

Lisa's Deli
09.2014 - 10.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Patient Care Attendant

Morningside Nursing and Rehabilitation Center
10.2004 - 06.2005
  • Improved patient comfort by providing attentive care and addressing individual needs.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Prevented bedsores through regular repositioning of immobile patients, promoting skin integrity and comfort.
  • Increased patient satisfaction levels by promptly responding to call lights or requests for assistance from patients or family members.
  • Contributed to infection control measures by properly disposing of medical waste and maintaining hand hygiene protocols consistently.
  • Supported patients during rehabilitation efforts, providing encouragement and guidance for physical therapy and other therapeutic activities.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Education

High School Diploma - Business Accountancy

North County High School
Linthicum Heights, MD
05.1993

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Project management
  • Shift scheduling
  • Policy implementation
  • Schedule preparation
  • Product management
  • Business development
  • Business planning
  • Expense tracking
  • Clear communication
  • Inventory management
  • Recruiting and interviewing
  • Vendor management
  • Attention to detail
  • Multitasking Abilities
  • Problem-solving
  • Managing operations and efficiency

Additional Information

A very proud mother of six children who are all honest, hardworking, kind, confident, independent, and family-oriented, thriving individuals

Timeline

Manager/ Co-owner

The Screaming Bean
11.2023 - 01.2025

Lead Baker

Santoni’s
03.2023 - 12.2024

Catering Assistant

G&g Creative Catering
05.2021 - 03.2023

Tax Preparer/Receptionist

Jackson Hewitt
11.2018 - 05.2021

Cook

Robbie's Bar and Grill
11.2017 - 10.2018

Cook & Deli

Lisa's Deli
09.2014 - 10.2017

Patient Care Attendant

Morningside Nursing and Rehabilitation Center
10.2004 - 06.2005

High School Diploma - Business Accountancy

North County High School

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Kathleen Brilhart443*469*0808