Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Melody Melzer

Sparrows Point,MD

Summary

Diligent college student with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
10.2020 - Current
  • Uphold company standards for merchandise presentation
  • Utilized company's business system to update inventory receiving transactions
  • Established daily priorities, providing feedback to supervisory team on Associate performance
  • Moved product around warehouse, manually and systemically, operating warehouse equipment safely and efficiently
  • Provided back up support at service counter during peak service times

Cook

Island View Waterfront Cafe
06.2020 - 09.2020
  • Prepared foods for daily menu and preps for following day
  • Maintained proper temperature of food during preparation and service
  • Referred problems to member of management and supervisory staff
  • Followed station specific duties and responsibilities
  • Maintained clean and orderly storage areas and proper product pars

Customer Service Desk Associate

Giant Food
12.2018 - 03.2020
  • Greeted customers, determine needs and ask questions
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Refer unresolved customer grievances to designated departments for further investigation
  • Listened to customers' needs and presented possible options

Education

Associate of Arts - General Studies

ANNE ARUNDEL COMMUNITY COLLEGE
Anne Arundel, MD
05-2026

High School Diploma -

SPARROWS POINT HIGH SCHOOL
Sparrows Point, MD
05.2019

Skills

  • Business Level Speaking
  • Mastery in MS Office
  • Leadership Experience
  • Communication Skills
  • 80 WPM typing speed
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Critical Thinking

Certification

MS Office (Word, PowerPoint, Excel, Outlook, Access)

References

References available upon request.

Timeline

Warehouse Associate

Amazon
10.2020 - Current

Cook

Island View Waterfront Cafe
06.2020 - 09.2020

Customer Service Desk Associate

Giant Food
12.2018 - 03.2020

High School Diploma -

SPARROWS POINT HIGH SCHOOL

Associate of Arts - General Studies

ANNE ARUNDEL COMMUNITY COLLEGE

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Melody Melzer