KATHLEEN BURTON
Deer Isle,ME
Summary
Detail-oriented and methodical offering 27 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
27
27
years of professional experience
Work History
Postal Service Clerk
UNITED STATES POST OFFICE
07.2022 - Current
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Processed bulk mailings for businesses, fostering strong professional partnerships within the community.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
- Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Prepared reports to track mail volumes, fees and other related data.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
Bookkeeper /Billing Specialist
STONECUTTERS KITCHEN
05.2009 - Current
- Processed daily cash deposits for the store and restaurant
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated financial statements and reports detailing accounts receivable status
- Created improved filing system to maintain secure client data.
- Promoted consistent accuracy of billing information by reconciling 5 accounts monthly.
- Prepared year end files for Accounting to prepare for taxes.
- Payroll input and processing
Bookkeeping/Financial Associate
Little Bay Lobster LLC/sold To ATWOOD LOBSTER
10.2012 - 05.2022
- Responded to customer inquiries concerning financial matters.
- Developed and maintained database of records to facilitate smooth transactions for financial process.
- Processed Fishermen's landings and purchases daily and distributed checks daily.
- Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
- Provided financial reports and furnished financial information to corporate office daily.
- Managed petty cash and deposits for retail sales daily, also misc banking for payments from Fishermen.
- Maintained running inventories for the property for items such as fuel and bait and crates and Fresh catch inventories
- Manages shipments information BOL's
- Compiled Month End Reporting for the property for corporate
- Distributed year end information for the Fishermen for taxes purposes, and answered any questions they may have had about their fiscal information.
- Facilitated ordering of supplies, gloves , bands, boots and gear for the dock workers
- Maintained sufficient paperwork for the back of the house to be able to report to my office efficiently
- Worked closely with the dock manager to insure we matched and agreed on the prior days events before shipments commenced
- Maintained sufficient paperwork for the back of the house to be able to report to my office efficiently
- Ordered bait and maintained its records also calculated bait pricing working with corporate to devise the best price we could for our fishermen
- Managed and maintained time clock for dock workers and reported this weekly to corporate
Bookkeeper /Bookkeeper /Medical Billing Specialist
Island Nursing Home
07.2004 - 05.2009
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Maintained database for Medicaid billing
- Responsible for daily interactions with families to answer questions they may have about our services and billing
- Complied payments and deposits and data entry for all transactions
Financial Controller
Brighton Gardens By Marriott
01.1998 - 06.2004
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
- Managed payroll data entry and processing for 60 employees to comply with predetermined company guidelines.
- Planned budgets, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
- Maintained our properties progress to assure we met our profit and loss goals according to the budget we devised and agreed upon with corporate.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs and constructive feedback.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Adhered to federal and state guidelines and managed payroll and benefits for over 60 employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
Skills
- Verbal and Written Communication
- Expense Tracking
- Financial Documentation
- Invoice Documentation Management
- Billing Data Verification
- Account Posting
- Billing and Invoicing
- Purchase Orders
- Word Processing
- Charges and Rates Documentation
- Deadline Adherence
- Bank Statement Reconciliation
- Data Analysis and Organization
- Digital Postal Meters
- Spreadsheet Tracking
- Decision Making
- Hour Tracking
- Microsoft Office
- Exceptional customer service
Timeline
Postal Service Clerk
UNITED STATES POST OFFICE
07.2022 - Current
Bookkeeping/Financial Associate
Little Bay Lobster LLC/sold To ATWOOD LOBSTER
10.2012 - 05.2022
Bookkeeper /Billing Specialist
STONECUTTERS KITCHEN
05.2009 - Current
Bookkeeper /Bookkeeper /Medical Billing Specialist
Island Nursing Home
07.2004 - 05.2009
Financial Controller
Brighton Gardens By Marriott
01.1998 - 06.2004
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