Summary
Overview
Work History
Education
Skills
Timeline
3 awards for exceptional customer service.
Generic

Kathleen Chael

Grandview

Summary

Dynamic Senior Resolution Specialist at WeightWatchers International with a proven track record in complaint resolution and analytical problem-solving. Expertly enhanced customer satisfaction through effective conflict resolution strategies, mentoring junior staff, and implementing preventative measures. Recognized for fostering loyalty and retention by addressing complex issues with empathy and precision.

Overview

10
10
years of professional experience

Work History

Senior Resolution Specialist

WeightWatchers International
03.2017 - 08.2025
  • Leveraged advanced problem-solving skills to address difficult or escalated cases, ensuring customer satisfaction.
  • Maintained detailed records of all resolutions, ensuring accuracy and compliance with regulatory requirements.
  • Collaborated with cross-functional teams to identify root causes of recurring issues and implement preventative measures.
  • Mentored junior staff members on various aspects of conflict resolution, helping them develop essential professional skills.

Member Service Representative

Kansas City Credit Union
09.2016 - 03.2017
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Educated and engaged customers with new bank products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Customer Service Representative

Allied Global Services Employment Agency/Weight Watchers International
11.2015 - 09.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Center Senior High School
Kansas City, MO
05-2018

Skills

  • Quality assurance expertise
  • Proficient in complaint resolution
  • Conflict resolution strategies
  • Call escalation management
  • Analytical problem-solving

Timeline

Senior Resolution Specialist

WeightWatchers International
03.2017 - 08.2025

Member Service Representative

Kansas City Credit Union
09.2016 - 03.2017

Customer Service Representative

Allied Global Services Employment Agency/Weight Watchers International
11.2015 - 09.2016

Center Senior High School

3 awards for exceptional customer service.

Received 3 awards for exceptional customer service, the efforts of which resulted in customers feeling more welcome and retaining more accounts.

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Kathleen Chael