Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kathleen Chung

Des Moines

Summary

Dynamic professional with extensive experience at Uhaul Moving And Storage, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem resolution and efficient inventory management. Skilled in housekeeping and trained staff on safety protocols, ensuring a clean and organized environment.

Overview

7
7
years of professional experience

Work History

Housekeeper

Uhaul Moving And Storage
Des Moines, IA
04.2024 - Current
  • Maintained cleanliness and organization of storage units to enhance customer satisfaction.
  • Performed regular inspections to ensure adherence to safety and sanitation standards.
  • Utilized cleaning equipment and supplies effectively for optimal results in unit upkeep.
  • Assisted with inventory management by organizing cleaning supplies and materials efficiently.
  • Trained new staff on proper cleaning techniques and safety protocols within the facility.

Assistant Manager

Uhaul Moving And Storage
Spanaway, WA
03.2022 - 04.2024
  • Assisted in daily operations to enhance customer service and satisfaction.
  • Coordinated team schedules to optimize resource allocation and workflow efficiency.
  • Trained new staff on company policies and operational procedures.
  • Monitored inventory levels, ensuring availability of moving supplies for customers.
  • Resolved customer inquiries and concerns promptly, maintaining positive relations.

Customer Service Representative

Uhaul Moving And Storage
Tacoma, WA
04.2019 - 03.2022
  • Resolved customer inquiries efficiently, enhancing overall satisfaction with services.
  • Processed rental agreements and payment transactions accurately, ensuring compliance with company policies.
  • Assisted customers in selecting appropriate moving equipment, providing tailored solutions for their needs.
  • Maintained organized inventory of supplies and equipment, streamlining operational workflows.
  • Trained new staff on customer service protocols and system navigation, promoting team effectiveness and knowledge sharing.

Education

High School Diploma -

Gates Highschool
Spanaway, WA
06.2006

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff supervision
  • Customer service and satisfaction

Languages

Cambodian
Native or Bilingual

Timeline

Housekeeper

Uhaul Moving And Storage
04.2024 - Current

Assistant Manager

Uhaul Moving And Storage
03.2022 - 04.2024

Customer Service Representative

Uhaul Moving And Storage
04.2019 - 03.2022

High School Diploma -

Gates Highschool