Kathleen Cisneros
Houston
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Merchandise Inventory Manager
Petsmart
01.2023 - Current
- Maintained a clean, organized stockroom environment that facilitated easy product retrieval and replenishment efforts.
- Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering knowledgeable advice on product selection.
- Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
- Conducted employee training sessions on inventory procedures, enhancing overall competency in managing store merchandise levels.
- Coordinated special events such as clearance sales or seasonal promotions to drive traffic into the store while effectively liquidating excess inventory items quickly at attractive prices for consumers.
- Implemented an efficient system for receiving merchandise shipments, expediting processing times and availability on the sales floor.
Graphic Designer /Digital Printer Operator
Pronto Prints
12.2019 - 12.2021
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Met with customers to present mockups and collect information for adjustments.
Cashier
King Fuels Gas Station
09.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents.
Associate
Potbelly's Sandwich Shop
09.2016 - 09.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with regular customers to make their experience more personalized.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Eisenhower High School
Houston, TX05-2016
Skills
- Warehouse organization
- Merchandise planning
- Teamwork and collaboration
- Customer service
- Heavy lifting
- Forklift operation
Timeline
Merchandise Inventory Manager
Petsmart
01.2023 - Current
Graphic Designer /Digital Printer Operator
Pronto Prints
12.2019 - 12.2021
Cashier
King Fuels Gas Station
09.2018 - 09.2019
Associate
Potbelly's Sandwich Shop
09.2016 - 09.2018
High School Diploma -
Eisenhower High School
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