Summary
Overview
Work History
Education
Skills
Timeline
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Travis Harris

Oxford

Summary

I have worked at our location for eight years. I enjoy learning new processes and am very knowledgeable on all areas of of store. I'm able to write clear and effective emails, use all of our current systems, and am someone that our associates look too from all levels of our store. When new systems are being implemented I am one of the first people asked to learn and share the information to our team members. I am confident in my ability to adapt to our stores needs as we move forward with our restructuring.

Overview

8
8
years of professional experience

Work History

Merchandise Inventory Leader

Petsmart
03.2025 - Current
  • Ensured compliance with company policies regarding merchandise handling, storage conditions, safety protocols, and operational guidelines within the department.
  • Maintained a clean, organized stockroom environment that facilitated easy product retrieval and replenishment efforts.
  • Analyzed QUORSO to identify trends and adjust inventory levels accordingly, optimizing stock turnover rates.
  • Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
  • Performed data entry and completed proper paperwork.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed our opening procedures everyday to ensure our store standards.
  • Utilized PAWS to track our store sales and areas for improvement.
  • Fully able to use SAP software.
  • Unloaded store deliveries in a timely manner.

Customer Engagement Leader

Petsmart
03.2017 - Current
  • Maintained store standards for our Pet Care department and implemented new methods to improve procedures.
  • Responsible for handing work orders for the improvement of our store.
  • Fully trained in PRISIM software.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy customers through our Medallia systems.

Education

High School Diploma -

Munford High School
Munford, AL

Skills

  • Warehouse organization
  • Stock control
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Stocking and organization
  • Reliable and punctual
  • Shipping and receiving
  • Verbal and written communication
  • Material handling
  • Heavy lifting
  • Forklift operation
  • Maintaining stock levels
  • Inventory counts
  • Inventory control
  • Order fulfillment
  • Process implementation
  • Order management
  • SAP
  • Cycle counts
  • Systems and software expertise
  • Loss prevention

Timeline

Merchandise Inventory Leader

Petsmart
03.2025 - Current

Customer Engagement Leader

Petsmart
03.2017 - Current

High School Diploma -

Munford High School

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Travis Harris