Kathleen Comfort

Satisfy and delight our customers by providing world class customer service in a fast paced, high volume location.

Build a strong bench by training, developing, and promoting staff.

Recruit, interview and onboard new hires.

Schedule a team of 35 people in 10 different job roles.

Write and administer job dialogues, corrective actions, training materials, financial reporting, and corporate communications.

Collaborate with all departments to resolve any customer issues and achieve common goals.

Motivate team members to achieve their greatest potential.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Accurately coding different types of claims and bills for clear record keeping and tracking
• Provided invoices, processed payments and perused past due balances
• Assisted in claims procedure, collections techniques and customer query resolution
• Maintained excellent customer rapport.