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Kathleen Condrick
Winter Park,FL
Summary
Professional with strong background in customer engagement and satisfaction. Diligent Experienced care Successfully resolved complex issues while maintaining high standards of professionalism. Demonstrated capability in effective communication and problem-solving skills. Experienced with customer interaction and support, ensuring seamless service delivery. Utilizes effective communication and problem-solving skills to address client needs. Track record of enhancing customer satisfaction and driving team success.
Overview
22
22
years of professional experience
Work History
Customer Experience Agent
TKE Elevators
Maitland, FL
06.2023 - 10.2023
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned company products and services to provide accurate information.
- Collaborated with team members to streamline customer service processes.
- Utilized CRM software to track customer interactions and feedback.
Direct Sales Consultant
Bright House Networks Central Florida
Maitland, FL
10.2011 - 02.2014
- Engaged customers through effective communication and product demonstrations.
- Developed strong product knowledge to address client inquiries and concerns.
- Assisted in creating promotional materials to enhance sales efforts.
- Executed daily sales strategies to meet targets and improve customer satisfaction.
Customer Care Representative
CenturyLink
Altamonte Springs, FL
04.2006 - 06.2009
- Resolved customer inquiries through various channels, ensuring timely and effective communication.
- Provided product knowledge to assist customers, enhancing satisfaction and retention.
- Collaborated with team members to streamline processes, improving response times.
- Documented customer interactions accurately in CRM system for future reference.
Small Business Consultant
Sprint
Apopka, FL
11.2001 - 04.2006
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Developed tailored strategic plans for diverse small business clients.
- Conducted market research to inform client decision-making and growth strategies.
- Facilitated workshops focusing on operational efficiency and team collaboration.
- Developed comprehensive business plans for clients, resulting in increased revenue and growth.
- Analyzed competitors'' strategies to help clients gain a competitive edge in their respective industries.
- Evaluated client performance metrics, identifying areas for improvement and recommending actionable solutions.
- Maximized profitability through detailed analysis of product offerings, pricing structures, inventory control methods.
- Strengthened client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.
Education
High School Diploma -
Boonton High School
Boonton, NJ09-1992
Skills
- Direct Sales/Upselling
- Active listening
- Complaint handling
- Performance tracking
- Technical support
- Customer service
- Product education
Affiliations
- Kiwanis International | Around the world. In your community.
- https://www.peoplepowerforflorida.com/
Interests
Timeline
Customer Experience Agent
TKE Elevators
06.2023 - 10.2023
Direct Sales Consultant
Bright House Networks Central Florida
10.2011 - 02.2014
Customer Care Representative
CenturyLink
04.2006 - 06.2009
Small Business Consultant
Sprint
11.2001 - 04.2006
High School Diploma -
Boonton High School
Presidents Club Presidents Circle
I was rewarded for top sales ranking