Kathleen Cummins
Manahawkin
Summary
Friendly customer serivce representative with 10 years experience. Dedicated professional with strong communication and customer service skills while maintaining a polite, friendly and professional demeanor.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Observer
SOCH
Manahawkin
09.2025 - 03.2026
- Maintained a professional attitude and demeanor in all interactions with patients, families, and colleagues, displaying strong interpersonal skills.
- Observed patient behavior and reported changes to healthcare team members promptly and accurately, demonstrating excellent communication skills.
Professional Driver
Uber/Lyft
Toms River
01.2021 - 09.2025
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Maintained professional and friendly demeanor to uphold company reputation.
- Answered, scheduled, and responded to calls at specific times and locations.
- Kept completely clean driving record with no reportable incidents.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed all relevant traffic laws and safety regulations.
Server/Event Coordinator
Olive Garden
Manahawkin
04.2011 - 06.2022
- Answered inquiries by email and phone.
- Provided excellent customer service to enhance guest dining experiences.
- Exhibited high energy and professionalism when dealing with clients.
- Assisted in training new servers on menu knowledge and service standards.
- Coordinated events for various occasions within the restaurant setting.
Education
Business Management -
Kean University
NJNursing Prerequisties -
Ocean County College
NJSkills
- Verbal and written communication
- Customer service
- Teamwork and collaboration
- Direct Marketing
- Relationship building
- Event planning
- Scheduling
- Client promotions
- Analytical thinking
- Active learning
Certification
CPR Certification
Timeline
Patient Observer
SOCH
09.2025 - 03.2026
Professional Driver
Uber/Lyft
01.2021 - 09.2025
Server/Event Coordinator
Olive Garden
04.2011 - 06.2022
Business Management -
Kean University
Nursing Prerequisties -
Ocean County College