Kathleen Dail
Montgomery,TX
Summary
Friendly and enthusiastic professional with a passion for learning and creating meaningful connections. Recognized for being a quick learner, highly adaptable, and eager to embrace new challenges. Ready to start the journey toward my dream of becoming a real estate agent with dedication and a commitment to success.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Valley Veterinary Care-Springwood Veterinary Hospital
Spring, TX
08.2018 - 02.2023
- Administered vaccinations and medications, ensuring compliance with protocols for patient safety.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Assisted in surgical procedures, preparing instruments and monitoring anesthesia levels.
- Conducted routine diagnostic tests, interpreting results to support veterinary assessments.
- Educated pet owners on post-operative care and preventive health measures for optimal recovery.
- Provided compassionate care to animals, enhancing overall client satisfaction and loyalty to services offered.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Obtained patient history from owners and performed physical examinations.
- Maintained detailed records of animal health care and diagnostic treatments.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Implemented new system for tracking patient vaccinations, resulting in better compliance with vaccination schedules.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Prepared, sterilized and maintained medical instruments and equipment.
- Performed fecal examinations, urinalysis and bloodwork.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Enhanced clinic reputation through exceptional customer service and care for animals.
Education
No Degree - Mortgage Loan Originator Course Completed
Aceable
Online03-2026
High School Diploma -
Freedom High School
Dayton, TX05-2010
No Degree - Real Estate Course- Currently Continuing
Aceable Agent
Online01-2026
Skills
- Proficient with customer service
- Organized
- Detail-Oriented
- Efficient in time management
- Communication
- Adaptability
- Problem-Solving
- Teamwork-Collaboration
- Conflict resolution
- Data entry
- Microsoft word
Timeline
Veterinary Technician
Valley Veterinary Care-Springwood Veterinary Hospital
08.2018 - 02.2023
No Degree - Mortgage Loan Originator Course Completed
Aceable
High School Diploma -
Freedom High School
No Degree - Real Estate Course- Currently Continuing
Aceable Agent