Kathleen Darrah
Lyndonville,VT
Summary
Dynamic banking professional with extensive experience at Ledyard National Bank, excelling in customer service and cash management. Proven ability to develop strong client relationships while ensuring compliance with banking regulations. Skilled in educating clients on products and services, enhancing customer satisfaction through effective communication and problem resolution.
Overview
6
6
years of professional experience
Work History
Associate Banker
Ledyard National Bank
West Lebanon, NH
08.2022 - 12.2025
- Assisted clients with account inquiries and transaction processing.
- Developed familiarity with bank products to effectively recommend solutions to clients.
- Contributed to team efforts in maintaining compliance with regulatory requirements.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Participated in training sessions to improve product knowledge and service delivery skills.
- Collaborated with colleagues to resolve customer issues promptly and professionally.
Receptionist
Valley Vista
Bradford, VT
03.2024 - 11.2024
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Handled administrative tasks, including data entry and filing documents.
- Enhanced visitor experience by providing detailed information about services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Restaurant Hostess
Latham House Tavern
Lyme, NH
06.2020 - 02.2021
- Managed guest seating and waitlist efficiently to optimize dining flow.
- Provided exceptional customer service, addressing guest inquiries and needs promptly.
- Collaborated with servers and kitchen staff to ensure smooth communication during peak hours.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reported problematic guests to management to foster safe and pleasant environment.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Checked in with servers to confirm preparedness before seating customers.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed positive relationships with regular guests, promoting loyalty and repeat visits.
Education
High School Diploma -
Thetford Academy
Thetford Center, VT06.2023
Skills
- Banking regulations
- Branch operations
- Currency exchanges
- Teller support
- Customer service
- Cash management
- Teller experience
- Educating clients
- Opening and closing procedures
- Developing customer relationships
- Dual control vaults
- Money transfers
- Audit support
- Check cashing and withdrawals
- Cash handling
- Know your customer
- Recordkeeping requirements
- Money handling
- Mathematical accuracy
- Account updating
- ATM balancing
- CRM systems
Timeline
Receptionist
Valley Vista
03.2024 - 11.2024
Associate Banker
Ledyard National Bank
08.2022 - 12.2025
Restaurant Hostess
Latham House Tavern
06.2020 - 02.2021
High School Diploma -
Thetford Academy