Kathleen Davis
Arvada,CO
Summary
Highly motivated, reliable team player seeking a role in a positive environment. Striving to provide an amazing customer service experience in fast paced conditions through time management and productivity. With a long history in customer service and a stellar work ethic I am confident I will be an asset to your team.
Overview
13
13
years of professional experience
Work History
Hairstylist
Starling Salon
08.2019 - Current
- Increased sales by 15% from Q3 to Q4
- 81% retention rate with clientele and customer satisfaction
- 80% productivity in filling appointment book
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Brainstorming and problem solving strategies for the most efficient solution.
Hairstylist
Do The Bang Thing
08.2018 - 08.2019
- Accommodations for all guests based on their individual needs.
- Recommendations for at home hair care to maximize results.
- Brainstorming to resolve any customer service challenges.
Hair Stylist
Collage Salon
01.2011 - 07.2018
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Organized sales area and work station to showcase products and boost sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Certification - Associate Professional in Human Resources
Human Resources Certification Institute
02.2024
Cosmetology License -
Paul Mitchell The School Nashville
Nashville, TN09.2008
Associates - Management And Marketing
Lexington Community College
Lexington, KY05.2007
Skills
- Problem Anticipation and Resolution
- Recruited Clients to Build a Book of Business
- Excel
- Social Media Marketing
- New Technique Development
- Digital Recordkeeping
- Social Perceptiveness
- Service Promotions
- Forecasting Clients Style Objectives
- Upselling
- Client Education
- Administrative Duties
- Continuous Shadowing of Sr Recruiting Manager and Client Partner in full cycle recruiting - qualifying positions, sourcing, screening candidates, client updates on hiring efforts and extending offers
- Completed and working on courses in Excel, Boolean searches and human resources
Timeline
Hairstylist
Starling Salon
08.2019 - Current
Hairstylist
Do The Bang Thing
08.2018 - 08.2019
Hair Stylist
Collage Salon
01.2011 - 07.2018
Certification - Associate Professional in Human Resources
Human Resources Certification Institute
Cosmetology License -
Paul Mitchell The School Nashville
Associates - Management And Marketing
Lexington Community College
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