Kathleen Demarco
Whiting
Summary
Adept at elevating customer experiences and streamlining operations, I leveraged my problem-solving and customer service skills at Faber Coe And Gregg to enhance satisfaction and operational efficiency. My leadership in inventory and staff management, coupled with expertise in Deli Slicer and Bunn Coffeemakers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager RETIRED
Faber Coe And Gregg
09.2008 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maintenance Manager
Flying J Travel Center
06.2003 - 08.2010
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Education
Associate of Arts - Business
Cushing Jr College
Ardmore, PA05-1971
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Sandwich Making
- Deli Slicer
- Bunn Coffeemakers
- Merchandising, Ordering
- Registers, Lottery Machines
Certification
I have current Serve Safe Certification
Retired from Management
Seeking cashiering and merchandising position
Timeline
Store Manager RETIRED
Faber Coe And Gregg
09.2008 - 11.2024
Maintenance Manager
Flying J Travel Center
06.2003 - 08.2010
Associate of Arts - Business
Cushing Jr College
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