Kyle Dembinski
Minnetonka,Minnesota
Summary
Problem solving, adaptive and always willing to grow. An individual versed in customer support and sales in high stress and fast paced environments. Superior computer skills and telephone etiquette. Qualified Customer Service Rep and Team Leader with over 8 years of management experience through different industries. Personable and professional. Experience in process and project development within Banking, Retail, Transportation, Food and Sales.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
C.H. Robinson
10.2023 - 05.2024
- Provided direction and guidance to internal teams in order to achieve daily goals
- Oversaw day-to-day operations and tasks given to our team on a daily basis
- Contributed to the development of customer specific policies and procedures ensuring consistency across the organization.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Reported issues to higher management with great detail.
Account Manager
Lifetouch
11.2022 - 10.2023
- Oversee 218 individual schools photography events (600+ events)
- Main point of contact between Customer, Sales, Production and Management.
- Manage seasonal trends, and effectively appropriate resources accordingly
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated regularly with customers regarding account questions and issues.
Acting General Manager
Noodles & Company
06.2022 - 11.2022
- Managed budget implementations, employee reviews, training, schedules, performance
- Maximized efficiency by coaching and mentoring team members company procedures and expectations
- Reduced costs through improving overall inventory accuracy, reducing waste and proper training
- Organized budgets, oversaw store P&L and achieved margin targets to bring the store back on track within company growth plans
Account Manager
OJO Labs
02.2020 - 05.2022
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Performed billing, collection and reporting functions for customers
- Supervised and guided new employees on and responded quickly to questions, which improved understanding of job responsibilities.
- Initiated timely project management within time constraints for multi-faceted problems concerning both customers and the business
- Analyzed and solved multi-faceted problems that effected customers and business initiatives.
Senior Service Representative
Legacy Restoration LLC
07.2019 - 01.2020
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Set up appointments with potential and current customers to discuss new products and services
National Sales Representative
Anderson Trucking Services
08.2018 - 07.2019
- Provided friendly and attentive service
- Attracted new clientele and developed customer relationships by cold calling, using current clienteles referrals and business events
- Targeted prospects in other territories through careful research of competitor products, services and trends
- Enhanced account acquisition by developing pipelines utilizing marketing and sales strategies
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders
- Worked diligently to resolve unique and tough situations while providing transparency, resulting in a stronger relationship with increased business revenue
Server
Granite City Food & Brewery
05.2018 - 08.2018
- Created orders, added any special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Fraud Team Lead
Capital One Café
10.2015 - 05.2018
- Worked with one coach to manage a team of over 27 associates
- Effectively managed a high-volume of inbound and outbound customer calls
- Defused volatile customer situations calmly and courteously
- Mastery of customer service management systems and databases
- Effectively identify common fraud trends (kitting, card cracking, scams, money laundering)
- Served as the main liaison between customers, management and fraud team
- Deep understanding in bank regulations and compliance
- Conducted interviews with customers to determine any type of fraud going on the account
Shift Manager
Noodles and Company
04.2010 - 01.2015
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Tracked receipts, employee hours and inventory movements
- Managed schedules, accepted time off requests and found coverage when shifts were short
- Scheduled weekly inventory pickups and deliveries with vendors
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
Education
Associate of Arts - Accounting And Business Management
Saint Cloud State University
Saint Cloud, MNGeneral Studies - Accounting
Normandale Community College
Bloomington, MNSkills
- Creative problem solver
- MS Windows proficient
- Team leadership
- Strong verbal communication
- Risk management processes and analysis
- Client assessment and analysis
- Process implementation
- Self-motivated
- Multi-line phone talent
- MS Windows proficient
- SQL Format and Language
- Workforce Scheduling
- Salesforce Proficient
- Tableau Experience
- Power BI Experience
- P&L Tables
Volunteer
Post 145 Howard Lake American Legion - Assist with Memorial Services, Event Coordination and Public Outreach
Folds of Honor
Timeline
Operations Coordinator
C.H. Robinson
10.2023 - 05.2024
Account Manager
Lifetouch
11.2022 - 10.2023
Acting General Manager
Noodles & Company
06.2022 - 11.2022
Account Manager
OJO Labs
02.2020 - 05.2022
Senior Service Representative
Legacy Restoration LLC
07.2019 - 01.2020
National Sales Representative
Anderson Trucking Services
08.2018 - 07.2019
Server
Granite City Food & Brewery
05.2018 - 08.2018
Fraud Team Lead
Capital One Café
10.2015 - 05.2018
Shift Manager
Noodles and Company
04.2010 - 01.2015
Associate of Arts - Accounting And Business Management
Saint Cloud State University
General Studies - Accounting
Normandale Community College
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