LYNETTE MILES
Customer Relationship specialist
Hampton,VA
Summary
Recreation Specialist- Wellness Coach with 12 years experience. Areas of expertise include Wellness, Fitness, Health, Programs and Coordinating.
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Operations Coordinator
Vectrus
Kwajalein, Marshall Island
03.2022 - Current
- Fulfilled daily operations plans such as delivery routes and employee assignments
- Completed day-to-day operations of tasks.
- Collaborated with team to evaluate daily tasks and optimize best operational plan.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
MWR Supervisor
DynCorp International/ Amentum
Kwajalein, Marshall Island
09.2020 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used Microsoft Word and other software tools to create documents and other communications
- Collaborated with team members to achieve target results
- Maintained excellent attendance record, consistently arriving to work on time
- Worked flexible hours across night, weekend and holiday shifts
- Actively listened to customers, handled concerns quickly and escalated major issues to manager
- Managed team of employees, overseeing hiring, training and professional growth of employees
Morale Welfare Recreation Technician
DynCorp International
Fort Worth, TX
07.2018 - 09.2020
- Provide exercise guidance, to all participants .Teaching exercise classes.
- Plans and assigned duties to National attendants on Marshall Islands within MWR department.
- Monitors and organizes use of MWR facilities
- Provide Management assistance. Currently fulfilling Supervisor position. To include handling all daily activities time cards, schedule changes, employee work flow, ordering materials, balancing facility money drawers and depositing to finance office.
- Coordinate activities, special events.
- Maintain interpersonal relationships with excellent customer service.
- Worked with Supervisor to resolve inventory problems, improve operations and provide exceptional customer service.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Resolved complaints and issues involving both guests and employees.
- Worked with various customers to understand requirements and provide exceptional customer service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
- Provided excellent service to guests and employees.
Recreation Specialist
City of Hampton
Hampton, VA
09.2016 - 07.2018
- Explained exercise modifications and contraindicated movements to participants with a history of injury.
- Cultivated positive relationships with participants by interacting with them during group fitness classes.
- Promoted fitness center programs such as youth and adult exercise programs.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Greeted all members in a professional and friendly manner.
- Developed safe and effective exercise programs for members.
- Assessed individual progress and suggested appropriate changes.
- Immediately reported any damaged or broken equipment.
- Taught a variety of group exercise classes, including adult chair youth hula hoop, jump rope/double dutch.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
Customer Relationship Manager
Stewart Title
Chesapeake Virginia , VA
04.2014 - 04.2016
- Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Discussed options available to customers and accurately explained details to prevent foreclosure.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Wellness Coach
YMCA
Hampton, VIRGINIA
10.2010 - Current
- Built strong relationships with members to promote health, wellness and available services.
- Provided individual health coaching to help clients optimize personal choices.
- Monitored, tracked and reported on individual progress with wellness plans.
- Conducted group wellness presentations for classes up to [10] participants..
- Performed screenings for markers such as blood pressure, weight and BMI.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
- Conducted initial interviews with clients to find measured baseline for BMI, cardio tolerance and strength.
- Demonstrated proper use of exercise equipment and correct technique for exercises to reduce risk of client injury.
Customer Service Relationship Manager
Bank of America
Norfolk, VA
10.1996 - 04.2014
- Assisted customers both current and delinquent with resolutions to retain their homes.
- Workload encompassed average of three hundred assigned loans; kept contact with these loans every five to seven days with update status.
- Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Irvine Adult School
Irvine, Ca09.1987
Skills
- Exceptional communication skills
- Creative problem solver
- Strong client relations
- MS Windows proficient
- Credit card processing
- Multi-line phone talent
- Conflict resolution
- Team leadership
- Self-motivated
- Process implementation
- Customer Relations
Accomplishments
- Wellness Coach with proven results
- Current Recreation Specialist
- Empathetic Client Relationships
- Customer Inquiries
- Excellent Communication Skills
- Exceptional Customer Service
Timeline
Operations Coordinator
Vectrus
03.2022 - Current
MWR Supervisor
DynCorp International/ Amentum
09.2020 - 03.2022
Morale Welfare Recreation Technician
DynCorp International
07.2018 - 09.2020
Recreation Specialist
City of Hampton
09.2016 - 07.2018
Customer Relationship Manager
Stewart Title
04.2014 - 04.2016
Wellness Coach
YMCA
10.2010 - Current
Customer Service Relationship Manager
Bank of America
10.1996 - 04.2014
High School Diploma -
Irvine Adult School
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