Kathleen Dinicola
Dallas,TX
Summary
Versatile professional skilled in team leadership and compliance management within healthcare settings. Demonstrates a commitment to operational excellence while enhancing patient and guest experiences through effective planning, problem-solving, and training initiatives.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Event Director
Hella Event Center
Garland, TX
03.2024 - Current
- Collaborated with clients to customize menus and event details per their vision.
- Managed vendor relationships to secure quality services and products for events.
- Oversaw event setup, including layout design and equipment arrangement.
- Developed event timelines to ensure smooth execution and guest satisfaction.
- Trained and supervised staff to deliver exceptional service during events.
- Implemented best practices for food safety and compliance during catering operations.
- Organized and delegated tasks to kitchen staff prior to each event.
- Resolved on-site issues promptly to maintain a positive experience for guests.
Property Manager
Holmes Service Company
Frisco, TX
08.2022 - 02.2024
- Supervised staff, training and supporting for improved operational efficiency.
- Ensured compliance with safety and health regulations during cleaning tasks.
- Scheduled and assigned cleaning duties to team members efficiently.
- Conducted quality inspections to maintain high cleanliness standards.
- Conducted inventory after each make ready and procured missing items.
- Maintained properties to company standards and communicated necessary repairs.
Event Director
Hella Event Center
Garland, TX
03.2018 - 03.2020
- Oversaw event from conception to completion, ensuring alignment with client vision and goals.
- Developed comprehensive event strategies to meet client needs and expectations.
- Coordinated logistics for large-scale events, ensuring smooth operations throughout.
- Led a team of event staff, providing guidance and support during planning and execution.
- Managed vendor relationships, negotiating contracts to secure optimal services and supplies.
- Coordinated menu planning with clients, accommodating dietary needs and preferences.
- Provided technical support during events including troubleshooting any potential issues.
Clinic Director
Vision Quest
Dallas, TX
01.2012 - 03.2018
- Managed staff of 12 ophthalmic personnel and 6 physicians, ensuring comprehensive patient care delivery on a daily basis.
- Staff clinic at all levels: hiring, training, scheduling, reviews, and work assignments. Maintain staff readiness and competency through educational sessions, team meetings, ongoing trainings, performance evaluations, and mentorship.
- Establish and maintain open relationships with VisionQuest managers, physicians, non-physician providers, support staff, and patients/families with a focus on satisfying operation needs and meeting clinical performance goals.
- Facilitated communication with referring physicians and their staff to enhance patient services and operations, providing continuing education through in-person visits, presentations, group facilitation, phone calls, and email marketing.
- Ensure Vision Quest meets the standards of care under Meaningful Use, OSHA, HIPAA and JCAHPO; quarterly reporting.
- Reviewed medical charts for compliance with regulations and standards.
- Maintained detailed records of audit findings for reporting purposes.
- Provided training on proper charting practices to new staff members.
Certified Ophthalmic Assistant
Vision Quest
01.2010 - 01.2015
- Supported multiple physicians in clinical and surgical settings, contributing to efficient workflow and patient care.
- Documented patient medical records and facilitated treatment plan education and preparation to enhance patient understanding.
- Conducted audits of surgical room supplies and equipment, ensuring availability and readiness for procedures.
Lead Ophthalmic Technician
Vision Quest
01.2010 - 01.2012
- Served as the first contact for patients, focusing on a quality and welcoming experience. Explained treatment procedures, medications, and physicians' instructions to patients, building a bond of trust and communication.
- Served as primary contact for patients undergoing ophthalmic treatment, enhancing patient experience and trust.
- Assisted physicians during minor surgical procedures, ensuring patient safety and comfort throughout the process.
- Prepared treatment rooms for patient examinations, maintaining cleanliness and proper stock levels to facilitate effective care. Clean and sterilize instruments, dispose of contaminated supplies, and oversee adequate supply levels of surgical equipment. Inventoried and ordered medical, lab, and office supplies or equipment.
- Conduct staff trainings on new equipment including: Heidelberg, Zeiss, Tearlab, Reichert, IPL laser, and Optos.
Medical Records Coordinator
VisionQuest
Dallas, TX
01.2006 - 01.2010
- Managed patient records to ensure accuracy and compliance with regulations.
- Coordinated medical record requests for healthcare providers and patients.
- Reviewed medical records for completeness and adherence to standards.
- Maintained confidentiality of sensitive patient information in all interactions.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Scanned paper documents into electronic database.
- Supported healthcare providers in accessing archived medical records efficiently.
Education
Certified Ophthalmic Assistant -
JCHAPO
08-2026
General Studies -
Richland College
01-2004
Skills
- Event management
- Client communication
- Team leadership
- Organizational skills
- Social media strategy
- Creative direction
- Adobe Photoshop
- Excel
- Outlook
- Office
- Powerpoint
- HIPAA officer
- MedFlow EHR system
- Fire and health department permitting
- Medical charting
- Electronic health records management
- ICD-10 coding
Certification
- Certified Ophthalmic Assistant
- CPR
Timeline
Event Director
Hella Event Center
03.2024 - Current
Property Manager
Holmes Service Company
08.2022 - 02.2024
Event Director
Hella Event Center
03.2018 - 03.2020
Clinic Director
Vision Quest
01.2012 - 03.2018
Certified Ophthalmic Assistant
Vision Quest
01.2010 - 01.2015
Lead Ophthalmic Technician
Vision Quest
01.2010 - 01.2012
Medical Records Coordinator
VisionQuest
01.2006 - 01.2010
Certified Ophthalmic Assistant -
JCHAPO
General Studies -
Richland College