Kathleen Dougherty
Newark,DE
Summary
Accomplished Branch Manager with a proven track record at Keen Compressed Gas, adept in branch operations management and fostering customer relationships. Excelled in implementing sales strategies and enhancing service quality, significantly boosting branch performance and customer loyalty. Skilled in time management and team collaboration, consistently exceeding targets through strategic planning and effective communication.
Overview
40
40
years of professional experience
Work History
Branch Manager
Keen Compressed Gas
01.2007 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Service Supervisor
Valley National Gases
01.2000 - 06.2007
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Customer Service Representative
Keen Compressed Gas
04.1984 - 12.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Henry C Conrad High School
Wilmington, DE06-1977
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Keen Compressed Gas
01.2007 - 08.2024
Customer Service Supervisor
Valley National Gases
01.2000 - 06.2007
Customer Service Representative
Keen Compressed Gas
04.1984 - 12.1999
High School Diploma -
Henry C Conrad High School
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