Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Dunn

Port Charlotte,FL

Summary

Enthusiastic individual experienced in analyzing issues and finding effective solutions. Offering engaging and pleasant personality with an expertise in building customer relationships. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills,

Overview

7
7
years of professional experience
1
1
Certification

Work History

Multi Skilled Technician

Sarasota Memorial Hospital
09.2022 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to patients on the Trauma Step down unit in the hospital facility.

Sales and Service Representative

United States Post Office
11.2019 - 05.2022
  • Quickly learned and mastered multiple different computer systems and adapted to technological issues
  • Responded to all customer complaints and inquiries in a compassionate and professional manner
  • Communicated professionally with colleagues and customers at all times to improve workspace satisfaction
  • Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Senior Caregiver

Brookdale Assisted Living
11.2018 - 05.2019
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Worked close with close family and hospice to constantly give updates on patients condition
  • Completed regular check-ins and progress report for each client.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care

Receptionist

Aussie Dermatology
05.2017 - 11.2018
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Education

No Degree - Nursing

University of Colorado At Colorado Springs
Colorado Springs, CO

High School Diploma -

Fort Collins High School
Fort Collins, CO
05.2016

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Complex Problem-Solving
  • Unsupervised Learning
  • Emotional and Social Support
  • Billing and Payment Processing
  • Conflict Resolution

Certification

  • CNA - Certified Nurse Assistant
  • BLS - Basic Life Support

Timeline

Multi Skilled Technician

Sarasota Memorial Hospital
09.2022 - Current

Sales and Service Representative

United States Post Office
11.2019 - 05.2022

Senior Caregiver

Brookdale Assisted Living
11.2018 - 05.2019

Receptionist

Aussie Dermatology
05.2017 - 11.2018

No Degree - Nursing

University of Colorado At Colorado Springs

High School Diploma -

Fort Collins High School

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Kathleen Dunn