Kathleen Eddy

Recovery of Patients that had Colonoscopies and Endoscopies

Recorded and Monitored Vital Signs

Prepared for Discharge to Home

• Implemented evidence-based wound care techniques that expedited the healing process and reduced the risk of infection for postoperative patients.
• Developed strong working relationships with physicians and other medical personnel, fostering a collaborative approach to patient care management across disciplines.
• Contributed to a positive work environment through active engagement in teamwork initiatives, staff meetings, and shared governance structures within the unit.
• Increased efficiency in the unit by effectively prioritizing tasks, managing time, and delegating responsibilities when appropriate.

• Implemented new policies and educated staff on changes.
• Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Handled job duties for staff members which were unavailable or out of office.
• Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.

• Increased efficiency by implementing CRM systems that streamlined communication between the sales team members.
• Launched successful email marketing campaigns that increased engagement rates among potential customers.
• Expanded company presence in new markets by conducting thorough market research and competitor analysis.
• Boosted sales revenue by streamlining sales processes and implementing targeted marketing campaigns.
• Optimized pricing strategies based on market trends and competitor actions, maximizing profitability without compromising customer satisfaction.
• Spearheaded the development of promotional materials, boosting brand awareness among target audiences.
• Developed and executed strategic plans for product launches, resulting in increased market share.
• Coordinated trade shows and industry events, showcasing company offerings and generating valuable leads.

• Delivered presentations at industry conferences showcasing company capabilities while generating interest in our offerings among prospective clients/partners alike attending such events held nationwide or even internationally when applicable as per global
• Implemented training programs to enhance the effectiveness of the sales team, leading to higher conversion rates.
• Established measurable KPIs for the sales team, enabling accurate tracking of progress towards company objectives.
• Streamlined sales processes for increased efficiency, reducing costs, and improving productivity among team members.
• Increased client satisfaction levels by establishing strong communication channels and addressing concerns promptly.
• Worked to become ACHC accredited.
• Joined ASPEN, (Association of Parenteral and Enteral Nutrition.
• Became a member of the National Infusion Nurses.
• Negotiated high-value contracts with key clients, securing long-term business relationships and profitable deals.
• Championed data-driven decision-making within the organization, leveraging insights from CRM systems for better resource allocation.
• Led successful sales teams, fostering a collaborative environment focused on achieving targets and increasing revenue.

• Drove company branding efforts to increase market presence and brand recognition.
• Managed 14 areas, 42 -member marketing team comprised of Administrative Assistant, Clinical Liaisons, Sales Team
• Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
• Developed overall marketing strategy and support implementation across 14 branches.
• Created strategic service roadmaps for new initiatives.
• Managed annual marketing budget