Kathleen Ellis
Arlington,TX
Summary
My work background spans many years. I’ve noted only the jobs that pertinent to this position. The dates are approximate. Through my many jobs in my life I have learned to give excellent customer service being both kind and patient.
Overview
9
9
years of professional experience
Work History
Warranty Administrator
Don Davis Nissan
07.1994 - 10.1997
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
Warranty Administrator
Morrow Auto Mall
06.1991 - 07.1994
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance and clinical departments.
Title Clerk
AMC Jeep Renault
06.1988 - 10.1990
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Coordinated price adjustment between buyers and sellers.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Education
Diploma - General Studies
Tremper High School
Kenosha, WI06.1967
Skills
- Claims Processing
- Paperwork Coordination
- Recordkeeping Skills
- Claims Submissions
- Also sales of cars
- Cashier
Timeline
Warranty Administrator
Don Davis Nissan
07.1994 - 10.1997
Warranty Administrator
Morrow Auto Mall
06.1991 - 07.1994
Title Clerk
AMC Jeep Renault
06.1988 - 10.1990
Diploma - General Studies
Tremper High School
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