Kathleen Emerson

Work History

HILB Group

Cranston, RI

05.2018 - Current

Data management for company’s largest client, including data analysis, data entry, file uploads, and maintaining multiple agency data-based systems.
Assist the integration manager with on-boarding of new and renewal business, along with completing file maintenance for major accounts.
Install and maintain clients on cloud-based benefit portal, including building client/benefit structures, data analysis and verification, importing required data, and training clients and their employees to utilize the system.
Systems expert for two of the company’s cloud-based benefit administration and human resources information systems.
Completes initial set up, and on-going maintenance, of each end user instance of company systems.
Handles all questions regarding these systems from clients/employees/coworkers.
Communicates with Account Executives, Benefit Advisors, and multiple department managers in coordinated effort to obtain accurate HR, policy, plan, & enrollment data.
Preforms all 834 and data exchange file feed implementations, mapping, and maintenance with each carrier/provider/TPA of major accounts to various internal and external systems.
Testing software applications and systems to identify enhancement opportunities.
Worked closely with internal departments and external vendors to maintain optimum levels of communication to effectively and efficiently complete projects.

Mainstay Hotel & Conference Center

06.2010 - 05.2018

Coordinated department managers and employees and managed day-to-day operations for a 200-room property with on-site restaurant and 3,500 Of event space.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and CRM strategies.
Upheld company policies and implemented standards fairly.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Setting and ensuring conformity to departmental budgets/policies and procedures.
Identifying new business opportunities.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Social media content generation and distribution.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Promotion and advertisement of the property and services offered.
Maintained extensive knowledge of company products and services.
Establishing and maintaining customer and b2b relationships.
Facilitating necessary internal and external meetings/events.
Night Auditing when required, preforming all close of business accounting procedures.

Hilltop Inn

Newport, RI

09.2007 - 08.2010

Preformed all housekeeping duties for property including laundering and pressing linens, maintaining common areas, tending gardens on grounds, and guest room day service, turn-down service, and turnover.
Assisted guests with making menu choices and serve their selections in an informative, helpful, and friendly manner.
Assisted Chef with meal preparation, setup and breakdown of breakfast and tea services.
Preformed preparation, setup and breakdown of breakfast and tea services in absence of Chef.
General front desk duties such as guest check-out, check-in, payment processing and scheduling reservations for the property.

The Preservation Society of Newport County

Newport, RI

01.2003 - 12.2007

Preformed opening and closing duties for the properties, general housekeeping duties, and assisting with setup, service, and breakdown of special events.
Temporarily worked in an administrative capacity at main reception desk, as well as guiding tours when required.