Veronica Duarte
Cibolo,TX
Summary
Results-driven Account Manager known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Order Management Specialist
RealTruck
Remote, TX
2025.06 - Current
- Managed order processing using advanced ERP systems for efficient workflows.
- Coordinated with shipping partners to ensure timely delivery of products.
- Collaborated with sales teams to resolve customer inquiries and order issues
- Efficient with Kustomer, BPCS, Five9 and NetSuite
Account Executive - Digital Solutions
Advance Auto Parts
Remote, TX
2022.12 - 2024.11
- Cultivated and sustained robust relationships with customers across Florida, Texas, and Puerto Rico, serving as the primary contact to address shop needs and guide them to optimal digital solutions.
- Collaborated with field teams, marketing, and billing departments to support customer requirements and enhance business outcomes.
- Conducted product presentations via phone, facilitated customer onboarding, maintained accounts, and analyzed metrics to uncover growth opportunities.
- Manage open orders through the fulfillment process, including releasing orders, activating accounts in software solutions, onboarding customers into the system, and billing for services.
B2B Wholesale Sales/Customer Service Manager
Alamo Auto Supply
El Paso, TX
2018.09 - 2022.04
- Managed full cycle processing of customer orders, ensuring timely updates and effective resolutions.
- Cultivated enduring relationships with customers by addressing inquiries and concerns promptly.
- Collaborated with cross-functional teams to enhance customer experience through data analysis and strategic recommendations.
Automotive Dealer Account Manager
American Campers and Trailers
El Paso, TX
2009.11 - 2018.08
- Presented aftermarket truck accessories to new and used car departments, enhancing product awareness and sales.
- Served as the primary contact for customer inquiries, concerns, and requests, delivering timely and effective solutions.
- Coordinated team efforts to support truck car dealerships and streamline operations.
- Product knowledge on tonneau covers, camper shells, fleet vehicle equipment, towing, and electric steps for trucks and SUVs.
Education
High School Diploma -
Del Valle High School
El Paso, TXSkills
- Customer relationship management
- Sales forecasting
- Order processing
- Data analysis
- Product presentation
- Conflict resolution
- Cross-functional collaboration
- Market research
- Sales
- Trend forecasting
- Converting leads
- Upsell opportunities
- CRM proficiency
- Internet savvy
- Microsoft Office products
- Five9
- Salesforce
- Excel, Word
- PowerPoint and Outlook
- Relationship building
- Order fulfillment
- Product presentations
- Onboarding processes
- Product knowledge
- Ticket management
- Staff scheduling
- Customer service
- Kustomer
- Team management
- NetSuite
Affiliations
- Soccer Coach Assistant at the YMCA
- Bible Study teacher
Accomplishments
- Increased 22% on Revenue at Alamo Auto Supply first year as Account Manager
- Promoted to Management after 14 months at Alamo under the Wholesale B2B Truck Accessories
- Became the #1 Sales Account Executive at Advance Auto Parts in 2023 (First Year in the company)
Languages
Spanish
Professional
Timeline
Order Management Specialist
RealTruck
2025.06 - Current
Account Executive - Digital Solutions
Advance Auto Parts
2022.12 - 2024.11
B2B Wholesale Sales/Customer Service Manager
Alamo Auto Supply
2018.09 - 2022.04
Automotive Dealer Account Manager
American Campers and Trailers
2009.11 - 2018.08
High School Diploma -
Del Valle High School