Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kathleen EMERSON

Blanchard,OK

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Walmart in medication dispensing and insurance processing. Recognized for enhancing pharmacy workflow and achieving high patient satisfaction through exceptional customer service and strict adherence to HIPAA regulations. Committed to accuracy and efficiency in all pharmacy operations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
02.2020 - 05.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.

Online Personal Shopper

Walmart
12.2019 - 02.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.

CAP 1 Associate

Walmart
09.2018 - 12.2019
  • Maintained a clean, organized store environment for optimal shopping experience.
  • Improved team collaboration by effectively communicating with coworkers and supervisors.
  • Contributed to sales growth by executing proper merchandising techniques and maintaining stock levels.
  • Consistently met productivity goals, completing assigned tasks within required timeframes.
  • Assisted in reducing shrinkage by conducting regular audits and addressing discrepancies.
  • Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
  • Exceeded performance expectations consistently, receiving recognition from management for dedication to excellence.
  • Demonstrated strong attention to detail while performing daily price changes, ensuring accuracy and consistency throughout the store.
  • Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.
  • Collaborated with other departments to ensure a seamless workflow for CAP 1 processes.
  • Streamlined inventory processes by implementing new organization methods in the backroom storage area.
  • Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
  • Implemented loss prevention strategies through thorough monitoring of potential theft risks on the sales floor.
  • Promoted safety procedures among team members, leading to a reduction in workplace accidents and injuries.
  • Participated in continuous improvement initiatives aimed at enhancing overall store performance.
  • Provided excellent customer service, resolving concerns promptly and professionally.
  • Increased overall efficiency through effective time management and prioritization of tasks on the sales floor.
  • Facilitated training sessions for new associates, sharing best practices to ensure consistent quality across the team.
  • Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
  • Enhanced customer satisfaction by providing efficient and accurate inventory management.
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.

Personal Assistant

Walmart
01.2016 - 09.2018
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Boosted team morale, organized team-building activities that fostered positive work environment.
  • Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.

Assistant Manager

Walmart
01.2014 - 12.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Personal Assistant

Walmart
01.2010 - 12.2013
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Vision Center Manager

Walmart
01.2007 - 12.2009
  • Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
  • Enhanced customer experience by implementing effective staff training and development programs.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
  • Spearheaded community outreach initiatives, strengthening brand presence in the local market while fostering goodwill among potential customers.
  • Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
  • Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
  • Developed strong relationships with vendors, negotiating favorable terms and ensuring timely product delivery.
  • Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
  • Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
  • Analyzed sales data to identify trends and develop strategies for continuous improvement in store performance.
  • Championed employee recognition programs that rewarded top performers and boosted overall morale within the vision center team.
  • Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center.
  • Ensured compliance with all regulatory requirements, maintaining accurate records and documentation as necessary.
  • Recruited hired, and trained new team members, instilling a strong commitment to customer satisfaction from day one.
  • Increased overall store performance by optimizing inventory management and merchandise presentation.
  • Implemented comprehensive loss prevention strategies, resulting in reduced shrinkage rates and improved profitability.
  • Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
  • Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
  • Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
  • Streamlined operational processes for increased efficiency and productivity within the vision center.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Explained prescriptions, optical terminology and products to customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Personal Assistant

Walmart
01.2005 - 12.2007
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Receiving Associate

Walmart
04.2001 - 12.2004
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
  • Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
  • Recorded regular progress and issues with products.
  • Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
  • Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
  • Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Department Manager

Walmart
01.2000 - 03.2001
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Sales Associate

Walmart
09.1999 - 01.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

No Degree - Airline Associate

Air Academy
Ontario, CA
01-1986

High School Diploma -

Valley High School
Gilcrest, Co
05-1979

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Drug storage procedures
  • FDA drug safety guidelines
  • Drug utilization review
  • Drug classification
  • Supporting pharmacy operations
  • Insurance reconciliation
  • Quality assurance and control
  • FDA compliance
  • FDA and HIPAA compliance
  • Billing support
  • Troubleshooting malfunctioning equipment
  • Customer service
  • Data entry
  • HIPAA compliance
  • Prioritization and organization
  • Prescription filling and labeling
  • Dispensing medications
  • Cash register operations
  • Insurance processing
  • Inventory tracking
  • Certified pharmacy technician
  • Safe chemical handling

Accomplishments

  • Facilitated the implementation of a new drug inventory system.
  • Processed and filled over 75 prescriptions per day.

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Languages

English

Timeline

Pharmacy Technician

Walmart
02.2020 - 05.2024

Online Personal Shopper

Walmart
12.2019 - 02.2020

CAP 1 Associate

Walmart
09.2018 - 12.2019

Personal Assistant

Walmart
01.2016 - 09.2018

Assistant Manager

Walmart
01.2014 - 12.2016

Personal Assistant

Walmart
01.2010 - 12.2013

Vision Center Manager

Walmart
01.2007 - 12.2009

Personal Assistant

Walmart
01.2005 - 12.2007

Receiving Associate

Walmart
04.2001 - 12.2004

Department Manager

Walmart
01.2000 - 03.2001

Sales Associate

Walmart
09.1999 - 01.2000

No Degree - Airline Associate

Air Academy

High School Diploma -

Valley High School

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Kathleen EMERSON