Kathleen Enright
115 N. Pioneer Ave. Apt.1 Negaunee,MI
Summary
Detail-oriented professional with extensive experience in hospitality and care services. Proven ability to enhance customer satisfaction through effective communication and relationship building. Committed to improving operational efficiency and delivering exceptional service. Strong track record of fostering positive interactions with clients and team members.
Overview
14
14
years of professional experience
Work History
Bartender/Waitress
Pasquali's Pizza Pub
Negaunee, MI
07.2021 - Current
- Delivered exceptional customer service, fostering a welcoming atmosphere that encouraged repeat visits.
- Managed cash transactions with precision during busy shifts.
- Adhered to alcohol awareness procedures, effectively preventing overconsumption.
- Built positive relationships with regular customers through engaging conversations.
Home Health Aide
State of Michigan
Negaunee, MI
01.2017 - Current
- Improved patient outlook and daily living quality through compassionate care.
- Supported clients with daily living activities to promote comfort and independence.
- Ensured organized environments to enhance client safety and well-being.
- Documented billing transactions to maintain accuracy and regulatory compliance.
Librarian/Instructional Assistant
Negaunee Public Schools
Negaunee, MI
10.2012 - Current
- Managed daily library operations, resolving technology issues and inventory effectively.
- Assisted patrons in locating resources and utilizing library technology.
- Collaborated with staff to support students with diverse learning needs.
- Participated in professional development workshops to enhance skills.
- Established strong connections with students, parents, colleagues, administrators, and community partners.
Union Representative
Michigan Education Association
Negaunee, Michigan
07.2012 - Current
- Fulfilled two-year commitment to Presidents Academy, enhancing leadership capabilities.
- Served five years as Vice President of Coordinating Council, driving strategic initiatives.
- Regional Representative for 13 years, advocating for member needs and concerns.
- Facilitated communication between members and school administration, addressing key issues.
- Led negotiations to improve support staff working conditions, achieving favorable outcomes.
- Educated members on union policies, benefits, and resources to promote awareness.
- Maintained accurate records for compliance and operational transparency.
Education
Bachelor of Science - Sociology/Social Work
Northern Michigan University
Marquette, MI12-2005
Skills
- Dependability and responsibility
- Attention to detail
- Organizational skills
- Effective communication
- Customer service and relationship management
- Problem solving
- Time management
- Approachability and positivity
Timeline
Bartender/Waitress
Pasquali's Pizza Pub
07.2021 - Current
Home Health Aide
State of Michigan
01.2017 - Current
Librarian/Instructional Assistant
Negaunee Public Schools
10.2012 - Current
Union Representative
Michigan Education Association
07.2012 - Current
Bachelor of Science - Sociology/Social Work
Northern Michigan University